Customer Experience Representative

Customer Experience Representative (Temporary)

Pay Rate: $23.00 per hour
Location: On-site (Hybrid potential after training)
Industry: Commercial Insurance
Department: Marketing
Schedule: 32–40 hours per week | Flexible shifts between 7:00 AM – 8:00 P

Job Summary

We are seeking a Customer Experience Representative to support customers during a large-scale system onboarding initiative. This role is ideal for someone who enjoys helping people, troubleshooting issues, and delivering a high-quality customer experience in a fast-paced environment.

You’ll serve as a key point of contact for customers, providing real-time assistance, answering questions, and ensuring all interactions are accurately tracked and resolved using HubSpot Service Hub.

Key Responsibilities

• Respond to inbound customer inquiries including login assistance, claims submission, and payment navigation
• Log, track, and assign tickets using HubSpot Service Hub
• Gather customer contact and policy information for follow-up
• Direct customers to FAQs, training guides, and instructional videos
• Escalate issues to internal Concierge or technical teams as needed
• Track resolution times and customer satisfaction metrics

Qualifications

• 1–2 years of customer service or call center experience
• Bilingual English/Spanish preferred
• Strong verbal and written communication skills
• Comfortable using CRM and ticketing platforms (HubSpot, Zendesk, or similar)
• Detail-oriented with strong organizational skills
• Calm, professional demeanor in a fast-paced support environment

Why You’ll Love This Role

• $23.00/hour competitive pay
• Collaborative and supportive team culture
• Exposure to marketing, customer experience, and operations
• Hybrid work flexibility after training
• Opportunity to make a real impact during a critical system transition

Apply today to be part of a team focused on delivering exceptional customer experiences.