What are the responsibilities and job description for the Customer Experience Representative position at RI Temps, Inc.?
Customer Experience Representative (Temporary)Pay Rate: $23.00 per hourLocation: On-site (Hybrid potential after training)Industry: Commercial InsuranceDepartment: MarketingSchedule: 32–40 hours per week | Flexible shifts between 7:00 AM – 8:00 PMStart Date: March 2, 2026Duration: Temporary assignment (8–18 months) Job SummaryWe are seeking a Customer Experience Representative to support customers during a large-scale system onboarding initiative. This role is ideal for someone who enjoys helping people, troubleshooting issues, and delivering a high-quality customer experience in a fast-paced environment.You’ll serve as a key point of contact for customers, providing real-time assistance, answering questions, and ensuring all interactions are accurately tracked and resolved using HubSpot Service Hub. Key ResponsibilitiesRespond to inbound customer inquiries including login assistance, claims submission, and payment navigationLog, track, and assign tickets using HubSpot Service HubGather customer contact and policy information for follow-upDirect customers to FAQs, training guides, and instructional videosEscalate issues to internal Concierge or technical teams as neededTrack resolution times and customer satisfaction metrics Qualifications1–2 years of customer service or call center experienceBilingual English/Spanish preferredStrong verbal and written communication skillsComfortable using CRM and ticketing platforms (HubSpot, Zendesk, or similar)Detail-oriented with strong organizational skillsCalm, professional demeanor in a fast-paced support environment Why You’ll Love This Role$23.00/hour competitive payCollaborative and supportive team cultureExposure to marketing, customer experience, and operationsHybrid work flexibility after trainingOpportunity to make a real impact during a critical system transitionApply today to be part of a team focused on delivering exceptional customer experiences. Company DescriptionYour Complete Satisfaction is Our Number One GoalSince 1978, we have specialized in supplying temporary and direct hire staffing to Rhode Island corporations of all types - including banks, hospitals, manufacturing firms, colleges, professional and legal firms, and governmental agencies.
Salary : $23