What are the responsibilities and job description for the Security/Concierge position at RhynoWilliams Security Services?
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We are seeking a dependable and professional Security/Concierge Officer to staff the main entrance desk at our facilities. As the first point of contact for residents and visitors, you play a critical role in creating a positive first impression through your professionalism, friendliness, and efficiency.
The ideal candidate is trustworthy, attentive, and capable of providing warm, courteous service while maintaining strong awareness of all activity entering and exiting the premises. This position is for 3rd Shift (12:30 AM – 8:30 AM). You may occasionally be asked to cover call‑outs or additional shifts for the client, though this is not mandatory.
Required Clearances (Must be completed within the past 6 months or obtained prior to hiring):
- Child Abuse Clearance
- FBI Clearance
- Pennsylvania State Criminal Background Check
- Online Child Abuse Awareness Training Module
Copies of all clearances must be provided for client approval. Assistance is available if needed.
Responsibilities
- Greet and verify residents upon entry and maintain an organized check‑in process
- Serve as the primary point of contact for guests seeking assistance, information, or support
- Assess customer needs and provide tailored guidance, including recommendations for nearby services and amenities
- Maintain thorough knowledge of the premises and surrounding businesses to offer accurate and helpful information
- Receive and distribute messages for maintenance staff and the client
- Address complaints professionally and work toward appropriate resolutions
- Conduct periodic site tours to ensure conditions meet client expectations
- Monitor all individuals entering and exiting the property to ensure safety and compliance
Skills & Qualifications
- Prior experience in customer service or a related role is preferred
- Strong communication skills with a polite, confident, and patient demeanor
- Ability to multitask and manage time effectively
- High school diploma or GED required
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Benefits:
- 401(k)
- Flexible schedule
Work Location: In person
Salary : $14 - $15