What are the responsibilities and job description for the Sales Engineer position at Rhombus?
WHO WE ARE
Rhombus is on a mission to make the world safer with simple, smart, and powerful physical security solutions. We deliver a cloud-managed physical security platform that brings together cameras, access control, sensors, alarms, and integrations into one unified system. Our platform enables organizations to see, manage, and respond to critical events in real time—without the complexity of traditional security systems.
Built to protect and designed to adapt, Rhombus is open, scalable, and easy to deploy, giving customers the flexibility to evolve their security infrastructure as their needs grow.
ABOUT THE ROLE
Here at Rhombus, everyone plays a critical role in achieving our mission to make the world safer with simple, smart, and powerful physical security solutions. No matter what team you’re on, the work you do here makes a positive impact across the globe.
As a Sales Engineer, you’ll serve as a key technical resource throughout the sales process—supporting product demos, answering technical questions, assisting with integrations, and crafting custom solutions that meet our customers' unique needs. You’ll work closely with Sales, Engineering, and Operations to ensure a seamless pre/post-sales and onboarding experience across a variety of industries, including Education, Technology, Manufacturing, Healthcare, Retail, and more.
\n- Serve as the technical point of contact for prospects and customers throughout the pre-sales and post-sales process.
- Build and maintain strong relationships with technical stakeholders such as CTOs, CISOs, and Network Architects.
- Partner with Sales teams to understand deal progress, tailor solutions, and strategize next steps.
- Deliver product demonstrations, lead proofs of concept (POCs), and guide stakeholders through technical evaluations.
- Translate customer requirements into scalable, effective technical solutions.
- Provide feedback to product and engineering based on customer insights and common integration use cases.
- Support the design and execution of technical security solutions alongside project managers and operations teams.
- Prepare detailed project documentation such as floor plans, scope of work, and solution overviews.
- Bachelor’s degree in Computer Science, IT, Engineering, or a related field
- 3 years of experience in a technical sales role (Sales Engineer, Solutions Architect, Technical Account Manager, etc.) or relevant work experience
- Passion for technology and demonstrated interest in both hardware and software solutions
- Strong communication skills and the ability to clearly explain technical concepts to our customers and partners
- Customer-focused mindset with excellent account management, problem-solving, and attention to detail
- Self-motivated and eager to learn in a fast-paced, team-oriented environment
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP), and routing/switching devices is preferred but not required
- Familiarity with Physical Security products, such as Security Cameras, Access Control, and IoT devices is a plus
- Experience working with APIs, Python, other coding languages is a plus
LOCATION
This is a hybrid position open to candidates based in the U.S.
- Sacramento candidates must be able to commute to the office up to 3 days per week (Tuesday-Thursday)
- San Francisco-Bay Area candidates must be able to commute to the office 1 day per week (Tuesday)
Candidates can expect up to 25% overnight travel as required for this role.
WORK AUTHORIZATION
Candidates must be authorized to work in the U.S. without requiring sponsorship now or in the future.
ESTIMATED ANNUAL PAY RANGE (BASE OTE)
$120,000 – $150,000 USD
Additional forms of compensation, depending on the role, include uncapped commission, performance incentives, discretionary bonuses, and equity in the company. Individual pay is determined based on the candidate's primary work/hiring location and additional factors, such as skills and experience, and relevant education, certifications, or training. Further details about compensation for the role can be discussed during the interview process.
BENEFITS
- Competitive Salary & Equity Options
- Flexible Schedule & Paid-Time Off
- Excellent Healthcare Coverage
- Generous Family Leave Policy
- WFH & Workspace Supplies
- Career Growth & Professional Development
OUR VALUES
- Customers Come First: We're obsessed with improving our users' lives and constantly question how we can improve upon what already exists.
- One Team: Innovating in the physical security industry can't be accomplished by just a single person, which is why we collaborate with exceptional individuals who inspire us to be our best.
- Think Greater: We believe the best ideas can come from anywhere. We strive to create an open environment where individuals can contribute and make an impact.
- Act with Integrity: We believe honest communication is key to success. We conduct business the way it should be - with high ethical standards and to always do what's right.
RHOMBUS IS AN EQUAL OPPORTUNITY EMPLOYER
Rhombus is committed to creating a diverse and inclusive workplace that reflects the communities we serve. We encourage applicants from all backgrounds and experiences to apply. We actively promote diversity, equity, and inclusion in our hiring practices and throughout our organization.