What are the responsibilities and job description for the Customer Service Specialist – Manufacturing/Industrial position at Rhodes Wolfe?
Customer Service Specialist – Manufacturing/Industrial
Location: Auburn, MA (In-Office)
Salary: $65,000 – $75,000 Profit Sharing Bonus (OTE up to $100k) Benefits
Benefits: Health/Dental/Vision Insurance, Life, Short/Long Disability, 401k match, PTO
Job Type: Full-Time
Typical Hours: M–F, 8 AM – 5 PM
Start Date: ASAP
Sponsorship is not available
Relocation Assistance Not Available
Customer Service Specialist – Manufacturing/Industrial Description
Our client in the industrial distribution industry is looking for an Customer Service Specialist to add to their team in Auburn, MA. In this role, you will manage and support existing strategic accounts. You will be responsible for managing inbound requests, evaluating bids, and preparing quotes for your assigned customer accounts. Most of your days will be spent working over email: analyzing technical material specs, coordinating with purchasing, pricing to hit margin targets, and keeping customers informed. Ideal candidates come from manufacturing, industrial distribution, or other spec-driven environments. To be successful, you must be curious, organized, steady under pressure, and willing to ask questions until you understand the “why” behind each opportunity. This is an exciting opportunity to join a well-established company, with long-term growth potential, and with meaningful annual profit sharing.
Customer Service Specialist – Manufacturing/Industrial Responsibilities
• Serve as main contact for 10–15 key accounts
• Own day-to-day communication with assigned customers, mostly via email
• Manage inbound RFQs, bids, and commercial questions for assigned accounts
• Review bid packages and decide which opportunities to quote or decline
• Coordinate with purchasing to source material and confirm availability
• Build accurate quotes that balance margin goals and competitiveness
• Interpret customer material specs using training and internal resources
• Send timely quotes, order confirmations, and revised documentation
• Provide proactive order status updates and resolve account issues
• Maintain organized account records in Outlook, ERP, and shared files
• Partner with outside sales and operations to support account projects
• Join occasional customer visits or industry conferences as needed
Customer Service Specialist – Manufacturing/Industrial Qualifications
• Bachelor’s degree required
• Inside Sales or Customer Service-related experience required
• Ability to read technical specs/drawings or engineered products required
Salary : $65,000 - $75,000