Team Member

JOB DESCRIPTION  

Summary/Objective:  

At Pajco, Inc. /DBA Rally’s we make a difference in
people’s lives by serving our Franchisees, Teams, and Guests. As a Rally’s Team
Member you will be responsible for helping ensure we are 1st Choice for our
Guests. Team Members will passionately serve our Guests, by providing excellent
Guest service and fast, BOLD food!  

HOW YOU MAKE A DIFFERENCE EVERYDAY  

· Building sales and profits by promoting Guest
satisfaction  

· Escalating any concerns or recommendations to the
General Manager  

· Identifying and responding to Guests’ needs  

· Completing cross-training and certification in
multiple positions  

· Adhering to policy and procedures to maximize Guest
and employee satisfaction  

· Helping ensure the restaurant is a safe, clean and
fun environment for our employees and Guests!  

Essential Functions:  

Reasonable
accommodations may be made to enable individuals with disabilities to perform
the essential functions.  

1. Mission
Statement: knowledge of and use of mission statement and core values.  

2. Guest
Focus: Respond promptly and
professionally to any guest feedback. Give appropriate participation in any promotional activities. Use of guest name when recognized or when
they use check or credit card  

3. Product
Knowledge: Maintain an awareness of all product information, merchandise
promotions, test merchandise and advertisements  

4. Work Ethic: Provide
support in maintaining company appearance standards through completion of daily
and weekly tasks  

5. Cash Controls: Maintain
execution and control over cash handling processes within daily tolerance for
cash over/shortages, and bad checks.  

6. Product Quality: Able to
properly maintain all Food Service guidelines to produce quality products  

7. Replenishment: Assist in
processing and replenishing merchandise; participate in receiving and
monitoring floor stock; ensure re-wraps are done promptly.  

8. Policies and Procedures: Adhere to
all company policies, procedures and practices, including signing, pricing, and
loss prevention  

9. Sales: Encourage guests to purchase
promotional items, and upsell where appropriate  

10. Safety: Ensure you are practicing good safety
skills, cleaning up any liquids that may be on the ground, using proper lifting
techniques, reporting safety incidents – whether for yourself or a guest to a
manager immediately  

Competencies:  

· Customer Focused  

· Communication Proficiency  

· Organizational skills  

· Ethical Conduct  

Supervisory
responsibilities:  

There are no supervisory responsibilities with this position.  

Work Environment:  

This job
operates in a fast food environment with two drive-thru windows and outside
seating.  

Physical
Demands:  

The Physical Demands described here are representative of those
that must be met by an employee to successfully perform the essential functions
of the job.  

While performing the duties of this job, the employee is regularly
required to talk and hear. This position
is very active and requires standing, walking, bending, kneeling, stooping,
crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this
job include close vision distance vision, color vision, peripheral vision,
depth perception and ability to adjust focus.  

Position
type/Hours of work:  

This position will work day, evenings, and overnights depending on
availability, and scheduling.  

Preferred
Education/Experience:  

· Guest service or food preparation experience  

· Basic math skills   

· Ability to work flexible schedule and extended hours  

· High energy to keep up with our fast paced
environment  

· Commitment to our core values of integrity, service,
excellence, and courage to be bold & grow  

· High School Diploma or General Education Degree (GED)
- Preferred  

· Food Safety Certified - Preferred