What are the responsibilities and job description for the Customer Service Representative position at Rhodes 101 Convenience Stores?
Summary/Objective:
The Customer Service Representative (CSR) is responsible for maintaining guest service, generating sales, housekeeping, merchandising, signing, pricing, cash register operations and loss prevention in adherence to all company policy/store standards.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Mission Statement: knowledge of and use of mission statement and core values.
2. Guest Focus: Maintain an average score of at least 90% on Quest-for-the-Best mystery shops and respond promptly and professionally to any guest feedback. Give appropriate participation in any promotional activities. Use of guest name when recognized or when they use check or credit card.
3. Product Knowledge: Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements
4. Work Ethic: Provide support in maintaining company appearance standards through completion of daily and weekly tasks.
5. Cash Controls: Maintain execution and control over cash handling processes within daily tolerance for cash over/shortages, bad checks, and gas thefts.
6. Product Quality: Able to properly maintain all Food Service guidelines to produce quality products.
7. Merchandising: Assist in floor moves, merchandising, display maintenance and store housekeeping.
8. Replenishment: Assist in processing and replenishing merchandise; participate in receiving and monitoring floor stock; ensure re-wraps are done promptly (not sure how this handled).
9. Policies and Procedures: Adhere to all company policies, procedures and practices, including signing, pricing, and loss prevention.
10. Sales: Accurately and efficiently complete all sales transactions and maintain proper cash, while encouraging guests to purchase items they may need.
11. Safety: Ensure you are practicing good safety skills, cleaning up any liquids that may be on the ground, using proper lifting techniques, reporting safety incidents – whether for yourself or a guest to a manager immediately.
Competencies:
1. Customer focused
2. Communication Proficiency
3. Organizational skills
4. Ethical conduct
Supervisory Responsibilities:
There are no supervisory responsibilities with this position.
Work Environment:
This job operates in a retail environment with merchandise displays and items available for purchase in inventory.
Physical Demands:
The Physical Demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.
While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day (eight hours). The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position type/Hours of work:
This position will work day, evenings, and overnights depending on availability, and scheduling.
Travel:
No travel required for this position.
Required Education and Experience:
No Education or experience required.
Disclaimer:
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities at any time. This description reflects management’s assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.