Customer Service Representative (CSR)

The Rhode Island Public Transit Authority (RIPTA) is recruiting ***Internally*** *and **Externally*** for one (1) or more positions of

Customer Service Representative

• This is a
  
  

Non-Exempt

Laborers International Union of North America, Local 808 (LIUNA Local 808) position. All applicable Collective Bargaining Agreement (CBA) selection criteria will apply when considering internal applicants.

Position Title: Customer Service Representative Non-Exempt

Posting Period

May 7, 2026 through May 22, 2026

Salary Range

$46,226.96 to $51,363.29 Annum (Pay Grade 118)

Reports To

Director of Customer Experience

Union Affiliation

Laborers International Union of North America, Local 808 (LIUNA, Local 808)

Summary of Position

:

Under general supervision of the Director of Customer Experience, the Customer Service Representative is responsible for responding to inquiries in person, e-mail and on the telephone. Responsible for assisting the Customer Service Department with day-to-day activities related to customer relations.

Staffing coverage may include the Kennedy Plaza ticket office, the Customer Service Department at 705 Elmwood Avenue, RIPTA Transit Ambassador shifts, RIPTAs photo identification office, Newport Transportation Center and other RIPTA satellite locations as assigned. Hours of operation can include early morning, afternoon and evening shifts, as well as weekends and holidays as assigned.

Essential Duties And Responsibilities

Responds to and assists in resolving inquiries from customers and employees;

Answers customer service telephones, assists with responding to customer complaints, inquiries, or providing other information as needed;

Performs general typing/data entry in support of complaint documentation as well as drafting response letters, emails and/or other correspondence;

Forwards information related to customer complaints to department for information and response;

Performs general office duties including, but not limited to, answering telephones, responding to customer service emails, copying, faxing, servicing passenger WAVE accounts and filing;

As assigned, assists with coordination and preparation of schedule deliveries to assure that all scheduling centers are adequately stocked at all times;

Assists in providing coverage in the Kennedy Plaza Information Booth, Photo ID Office, 705 Elmwood Ave and Newport Transportation Center;

Works collaboratively with others;

Responsible for tidying, stocking, and maintaining the front reception area;

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