What are the responsibilities and job description for the Co-Op Helpdesk position at Rhoads Industries?
Founded and family‐owned since 1896, Rhoads Industries is a total solution provider of industrial fabrication, mechanical/maintenance and maritime services. In addition to our field service and project skilled labor, Rhoads has expansive shipyard facilities and over 300,000 square feet of heavy manufacturing space located in The Navy Yard in Philadelphia. Rhoads’ capabilities enable our customers to achieve superior results by deploying our diverse, highly skilled workforce and fabrication capabilities across commercial, government and maritime projects, all backed by state‐of‐the‐art resources and a 100 year legacy of leadership.
As a member of the Rhoads team, you’ll join a quickly growing team of energetic, skilled tradespeople and professionals who are committed to delivering exceptional products and services to our customers across every market we serve. We are building on our success across more than a century by continuing to grow an innovative company dedicated to building exciting careers. Come join our journey, and experience what it means to be Done Right with Rhoads.
The Helpdesk Co-op works alongside the IT department staff to provide helpdesk support to employees, respond to queries, and diagnose and resolve end-user incidents. Serves as the first point of contact for end users seeking technical assistance over the phone or email. Configures and deploys end-user computers, peripherals, and handheld devices. Creates and manages user accounts in Active Directory and Microsoft 365. Records events, problems, and their resolution in logs. Performs additional networking projects and Microsoft 365 administration as able.
Qualifications
As a member of the Rhoads team, you’ll join a quickly growing team of energetic, skilled tradespeople and professionals who are committed to delivering exceptional products and services to our customers across every market we serve. We are building on our success across more than a century by continuing to grow an innovative company dedicated to building exciting careers. Come join our journey, and experience what it means to be Done Right with Rhoads.
The Helpdesk Co-op works alongside the IT department staff to provide helpdesk support to employees, respond to queries, and diagnose and resolve end-user incidents. Serves as the first point of contact for end users seeking technical assistance over the phone or email. Configures and deploys end-user computers, peripherals, and handheld devices. Creates and manages user accounts in Active Directory and Microsoft 365. Records events, problems, and their resolution in logs. Performs additional networking projects and Microsoft 365 administration as able.
Qualifications
- Understanding of Windows computer systems, mobile devices, and other tech products
- Experience as a helpdesk technician or other customer support role
- Ability to diagnose and resolve basic technical issues
- Basic familiarity with networking technologies
- Awareness of basic cybersecurity principles, i.e., password safety and two-factor authentication
- Experience with Microsoft 365 applications, services, and environment
- Comp. - Computer Science
- Comp. - Computing & Security Technology
- Comp. - Data Science
- Comp. - Software Engineering
- Comp. - Informatics
- Comp. - Information Technology
- Comp. - Information Systems
- Beginner - Limited or no previous work experience/first Co-op
- Intermediate - Some related work or volunteer experience/second Co-op
- Advanced - Previous related work experience/final Co-op
- Citizenship Requirement: US Citizen
Salary : $25