What are the responsibilities and job description for the Concierge position at RHO RESIDENTIAL LLC?
This position is located at Sable, Jersey City, NJ.
About Company:
RHO Residential is a premier property management company specializing in Class-A luxury apartment communities, with a primary focus on the New Jersey market. Our comprehensive services include leasing, marketing, financial management, maintenance operations, and resident relations, all tailored to deliver exceptional living experiences. We prioritize a people-first approach, fostering meaningful connections with residents and property owners alike.
Ready to be part of something exceptional? Join our team at RHO Residential and help us redefine property management with passion, purpose, and people at the heart of everything we do!
About the Role:
Compensation is $51,000.
Summary: Offer personalized and high-level customer service and serve as the first point of contact for residents and guests, ensuring an exceptional living experience by fulfilling requests and addressing concerns promptly. Operates PBX or multi-line telephone system to answer incoming calls and directs callers to appropriate personnel. Meet and greet potential clients, residents, vendors and guests. Answers questions, takes service requests and provides information about the property when others are not available.
Requirements:
Education:
High school diploma or equivalent. The position does require ability to read and write English fluently.
Experience: Previous experience in luxury concierge, hospitality, or customer service, preferably in a residential setting.
Skills: The position requires the ability to deal well with people and get them to feel comfortable quickly. In addition, the position requires the following:
- Strong Customer Service Skills
- Strong Interpersonal Skills
- Strong Oral Communication Skills
- Strong Written Communication Skills
- Teamwork
- Strong Organization and the ability to multi-task
- Computer skills
Licenses: Valid Driver’s License and insurance recommended.
Essential Job Functions:
- Retrieves messages from voice mail and forwards to appropriate personnel.
- Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
- Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
- Answers questions about organization and provides callers with address, directions, and other information.
- Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
- Provides leasing information when necessary.
- Monitors visitor access and issues passes when required.
- Receives, sorts, and routes mail and packages, and maintains and routes publications.
- Prepares and delivers resident notices.
- Maintains fax machines, assists users, sends faxes, and retrieves and routes incoming faxes.
- Accepts and enters Work Order requests from residents.
- Makes “warm calls” to residents to ensure customer service quality.
RHO Residential has a proven record of success along with competitive compensation and an excellent benefits package which includes medical, dental, vision, FSA, company paid life insurance, supplemental insurance programs, 401(k) and discretionary match.
RHO Residential is an equal opportunity/affirmative action employer. RHO Residential does not discriminate against applicants on the basis of race, creed, nationality, sex, color, religion, national origin, ancestry, age, genetic information, mental or physical disability, marital status, familial status, domestic partnership status, civil union status, affectional or sexual orientation, gender identity or expression, atypical cellular or blood trait, military status or any other category protected by federal, state or other law applicable in the location of employment.
Salary : $51,000