Customer Support Associate

RHM Staffing Solutions

For years RHM Staffing Solutions has been providing the highest quality technical professionals to a wide range of industries and clients. RHM Staffing Solutions is a leading provider of technical, professional and engineering recruiting and staffing services. RHM Staffing Solutions has a long history of customized recruiting and placement solutions that continually place the best candidates at all levels of skill and expertise.

JOIN THE RHM TEAM!

The Customer Support Associate (CSA) is responsible for supporting contract employee payroll and benefit needs, assisting sales and recruitment teams with the full cycle of a contract employee’s employment, managing workers’ compensation claims, and assisting office management with operational activities.

Duties/Responsibilities:

• Provide exceptional customer service to the internal team, clients, and contract employees.
• Manage timecard audit and collection, including contract employee time off requests.
• Resolve contract employee payroll and invoicing issues (e.g. adjustments, lost checks, invoice inaccuracies, etc.).
• Guide contract employees through benefits enrollment, payroll entry, time-off requests, and client specific working guidelines.
• Assist sales and recruitment teams in communicating pre-employment requirements to contract employees.
• Manage contract employee hires/terminations/unemployment claims in HRIS/CRM systems.
• Support communication with contractor, sales, and claims in regards of workers’ compensation.
• Partner with sales to onboard new clients, including collection of client addendums, services agreements, and exhibits, and maintain an accurate master client list.
• Work with sales and recruitment teams to audit new starts, references, and finishes.
• Partner with talent acquisition, training and development, and human resources to onboard and offboard internal employees.
• Support the office coordinator as needed or support other related duties when assigned.

Required Skills/Abilities:

• Experience with employee relations, human resources, payroll, and/or customer service.
• Excellent communication, organizational, time, and people management skills.
• Able to handle sensitive and confidential information.
• Experience using a CRM system and HRIS, Salesforce a plus.
• Proficiency in Microsoft Office.
• Ability to multitask, prioritize, work independently, and problem solve.

Qualifications Include:

• Associates Degree is a must / Bachelor’s Degree is a plus
• 1 year of administrative/data entry/office experience
• 1 year of customer service experience of some sort
• Payroll experience is a plus

Compensation & Benefits:

We offer a competitive hourly pay plus performance-based bonus opportunities along with an exceptional benefits package including comprehensive medical/dental/vision plan, a 401(k) savings plan, and vacation pay. We strive on making our people the best, because our people make the difference.

RHM Staffing Solutions does not discriminate in employment on the basis of to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.