What are the responsibilities and job description for the Customer Support Associate position at RHM Staffing Solutions?
Position: Customer Support Associate
Reports to: Office Director
Job Summary:
The Customer Support Associate (CSA) is responsible for supporting contract employee payroll and benefit needs, assisting sales and recruitment teams with the full cycle of a contract employee’s employment, managing workers’ compensation claims, and assisting office management with operational activities.
Duties/Responsibilities:
- Provide exceptional customer service to the internal team, clients, and contract employees.
- Manage timecard audit and collection, including contract employee time off requests.
- Resolve contract employee payroll and invoicing issues (e.g. adjustments, lost checks, invoice inaccuracies, etc.).
- Guide and initiate any contract employees through benefits enrollment, payroll entry, time-off requests, worker’s compensation claims, and client specific working guidelines.
- Independent critical thinking and decision making to resolve employee issues.
- Manage and oversee full-cycle onboarding and offboarding for contract employees, including new hire paperwork, scheduling pre-employment screening, completing Form I-9/E-Verify and unemployment.
- Partner with sales to onboard new clients, including collection of client addendums, services agreements, and exhibits, and maintain an accurate master client list.
- Partner with talent acquisition, training and development, and human resources to onboard and offboard internal employees.
- Manage and support the office coordinator as needed or support other related duties when assigned.
Required Skills/Abilities:
- Experience with employee relations, human resources, payroll, and/or customer service.
- Excellent communication, organizational, time, and people management skills.
- Able to handle sensitive and confidential information.
- Experience using a CRM system, HRIS, Salesforce, and UKG a plus.
- Proficiency in Microsoft Office.
- Ability to multitask, prioritize, work independently, and problem solve.
Education and Experience:
- Associates/Bachelor’s degree preferred.
- 1-3 years customer service, payroll, and/or human resources experience preferred.
Physical Requirement:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
This is a general job description of basic expectations of the job, RHM has the right to alter the responsibilities at any time.