Leasing Specialist - Luxury Apartments

SUMMARY

We are looking for an energetic and personable Leasing Specialist to join an amazing team in Downtown Cleveland, OH! In this fast-paced role, you will be responsible for leasing, marketing, and building strong resident relationships for our luxury residential apartments. The ideal candidate will have prior leasing or sales experience, along with excellent communication skills and a passion for providing top-notch resident service. If you thrive in a dynamic environment and enjoy making a positive impact, we’d love to hear from you!

RESPONSIBILITIES

• Immediately record all telephone and in-person visits in Yardi Popcard
• Greet and qualify prospects by covering all criteria (ask questions, utilize digital guest cards) and follow up on prospects that did not close/refer to sister properties
• Inspect model and market ready suites to ensure apartments are neat, clean, and ready for resident move-ins
• Administrative functions (resident files, daily inspections, correspondence distribution to residents and various tasks as requested or needed)
• Resident retention (plan, host & attend resident events, handle concerns, maintenance requests with follow up upon completion, invoice & notifications distribution, contribute to cleanliness/ curb appeal)
• Neighborhood marketing (outreach activities, advise residents of referral concessions, distribute newsletters, pamphlets/flyers, market surveys and shop competitive communities)
• Other duties as assigned

REQUIREMENTS

• Willingness to obtain Fair Housing Certification prior to interacting with prospective residents
• Strong oral and written communication skills along with professional, positive attitude
• Computer friendly (RHM software used; Word, Outlook, Yardi, Yardi Popcard)
• 2 years prior experience in relevant customer service or sales
• Ability to work some evenings and weekends

COMPENSATION & BENEFITS

• Pay starting at $22.00/hr - $23.00/hr plus commissions
• Medical, dental, vision, and other ancillary plans
• 100% employer-paid life insurance policy and long-term disability coverage
• 401k participation after 1 year, with employer matching
• Paid time off: holidays, and PTO to support work-life balance

WORK SETTING & DETAIL

• Schedule: Full-time, Monday - Friday and some Saturdays
• Reliably commute or planning to relocate before starting work
• US work authorization (Required)
• Work Location: One location - Downtown Cleveland, OH

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Why Build Your Career with RHM Real Estate Group?

At RHM Real Estate Group, we are a dynamic and rapidly growing real estate firm that invests, develops, and manages multi-family and commercial properties. Our diverse portfolio includes both market-rate and affordable housing, as well as commercial real estate. We are dedicated to fostering a culture of teamwork, integrity, and commitment.

Our core values — teamwork, will to win, be a good person, and loyalty — guide everything we do. You will have the opportunity to collaborate with professionals from various teams, including operations, facilities management, accounting, human resources, and compliance, all working together to ensure success. We offer competitive wages, robust benefits, and a clear path for growth. If you're looking for a company where you can grow, contribute, and thrive, RHM Real Estate Group is the place for you.

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