What are the responsibilities and job description for the Medical Front Desk Receptionist/Check Out/Referral Coordinator position at Rheumatology Clinic?
Full-Time Medical Office Position Available
**** Must have at least 1 year of check in and check out experience, be bilingual Spanish / English and live near davenport. If you do not meet this critieria please do not apply. ****
Schedule: Monday–Friday
We are seeking a friendly, energetic, and outgoing individual to join our team. The ideal candidate will be a responsible professional with prior experience in a physician’s office who can thrive in a busy, fast-paced environment and collaborate effectively with others. Flexibility to travel as needed is required. We are seeking someone who is tech savvy that can work on multiple programs .
Position Summary
This role is responsible for coordinating all aspects of a patient’s visit to the clinic, including scheduling, insurance verification, has worked in Availity and other insurance websites, front desk reception, check out, referrals, authorizations, medical records management, data entry, and other duties as assigned.
Key Responsibilities
* Greet patients and visitors warmly and respond to inquiries or direct them appropriately
* Schedule, confirm, cancel, and reschedule patient appointments accurately in the electronic scheduling system
* Update patient demographics and necessary information
* Check patients in and out
* Follow up on no-shows and ensure patient compliance with appointments
* Answer incoming calls, check voicemails, and document all patient communications
* Provide excellent customer service at all times
Medical Records
* Maintain patient records with the highest level of professionalism and confidentiality
* Request and release medical records in accordance with policies and procedures
* Process FMLA and disability paperwork as needed
* Stay informed on current insurance policies accepted by the practice and maintain up-to-date files
* Perform additional related duties as assigned by the Office Manager
Additional Duties
* Maintain a clean, organized, and sanitary work environment in compliance with infection control policies
* Assist with referrals, authorizations, and elegibility. Collecting copay- deductible, and co-insurance when needed.
* Understand and assist with the patient referral process
* Complete all assigned tasks and responsibilities in a manner appropriate to the patient population served
* Support other tasks as assigned by the Physician or Practice Administrators
* Occasional travel to the Orlando location as needed
Qualifications
* High school diploma or equivalent
* Minimum of 1 year of medical office or general office experience
* Strong customer service skills
* Bilingual preferred
* Knowledge of medical terminology
* Effective communication skills with patients, co-workers, and management
* Proficiency with computers and general office equipment; EHR/EMR experience preferred
* Reliable transportation
* Strong interpersonal skills with the ability to build rapport quickly
* Ability to manage frequent interruptions and a high volume of activity
* Excellent organizational skills and attention to detail
* Self-motivated, enthusiastic, and team-oriented
* Willingness to travel during training is required
* Background check required
Job Type: Full-time
Pay: $17.00 - $18.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person
Salary : $17 - $18