Ocean Export Coordinator

Welcome to Rhenus!

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.

What you will be doing

Reporting to the Branch Manager, the Ocean Export Coordinator will be responsible for managing the end-to-end coordination of international ocean export shipments across FCL and LCL cargo. This role serves as a key point of contact for customers, carriers, agents, and internal stakeholders, ensuring shipments are executed efficiently, compliantly, and with a high level of customer service.

The successful candidate will possess strong freight forwarding experience, a solid understanding of international shipping documentation and trade compliance, and the ability to manage multiple shipments in a fast-paced environment.

You will be contributing to that vision by…

• Coordinate and manage ocean export shipments from booking through final delivery for both FCL and LCL cargo.
• Prepare, review, and process export documentation including Bills of Lading (HBL/MBL), commercial shipping documents, certificates of origin, insurance certificates, and related export documentation.
• Ensure compliance with international trade regulations, customs requirements, Incoterms, CERS filings, ICS2 filings, AES/FMC requirements, and country-specific export regulations.
• Book cargo space with ocean carriers, NVOCCs, and consolidators while monitoring vessel schedules, cut-off dates, and shipment milestones.
• Coordinate transportation providers, customers, warehouses, and carriers to ensure timely cargo pickup and container loading.
• Track shipments throughout transit, proactively communicate status updates, and resolve service issues, delays, claims, or discrepancies.
• Prepare and distribute pre-alerts and shipping documentation to customers, consignees, destination offices, and overseas agents.
• Maintain accurate shipment records within the transportation management system and ensure files are completed in accordance with company standards.
• Review carrier and vendor invoices, reconcile shipment costs, and ensure timely customer billing.
• Support customer quoting, rate negotiations, and commercial activities as required.
• Collaborate closely with sales, finance, operations, and international partners to deliver a seamless customer experience.
• Manage cross-trade shipments and coordinate with global offices and partners when required.

What skills & experience you will bring to us

• 2 years of ocean freight forwarding experience with a strong focus on export operations.
• Hands-on experience managing end-to-end FCL and LCL shipments.
• Knowledge of U.S. export compliance requirements; formal export compliance training considered an asset.
• Strong understanding of international shipping documentation, customs regulations, and trade compliance requirements.
• Experience with CERS, Bills of Lading, export declarations, carrier bookings, and shipment tracking.
• Exposure to AES, FMC, ICS2, Letters of Credit, and cross-border shipping processes is considered an asset.
• Dangerous Goods (DG) certification or experience handling hazardous cargo in an ocean freight environment considered an asset.
• Strong communication, customer service, and relationship management skills.
• Excellent organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Proficiency with freight forwarding systems, transportation management software, and Microsoft Office applications.
• Detail-oriented, proactive, and committed to delivering a high level of service and accuracy.

What You can expect

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.