Help Desk Technician

Welcome to Rhenus!

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor-made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value-added services: We always keep our pulse on the times and are at our customers' side.

What you will be doing

We're looking for a Help Desk Technician who's passionate about solving problems and helping people work smarter. In this role, you'll be the go-to resource for providing timely and effective technical assistance, troubleshooting computer system issues, and guiding users through solutions. You'll support our operations across the Americas (North America and LATAM), ensuring smooth day-to-day technology experiences for our teams.

You will be contributing to that vision by…

• Act as the first point of contact for employees seeking IT support via phone, email, or ticketing system.
• Troubleshoot technical issues remotely using diagnostic tools and targeted questions.
• Provide clear, step-by-step guidance to resolve problems, escalating unresolved cases to higher-level support when needed.
• Deliver accurate information on IT products and services while maintaining thorough records of issues and resolutions.
• Ensure timely follow-up and status updates to employees, maintaining a positive support experience.
• Share employee feedback and suggestions with internal teams to help improve services.
• Proactively identify and recommend process improvements to enhance efficiency and user satisfaction.

What skills & experience you will bring to us

• Associate degree in IT, Computer Science, or equivalent professional experience.
• Previous experience in a help desk, technical support, or customer service role (entry-level accepted).
• Strong technical aptitude with knowledge of office automation tools, databases, and remote support software.
• Solid understanding of computer systems, mobile devices, and related technologies.
• Proven ability to diagnose and resolve basic technical issues efficiently.
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Bilingual proficiency in English and Spanish (required).
• Flexible and adaptable, with willingness to travel and adjust to varying work schedules as needed.
• Professional, calm, and solution-oriented approach under pressure.

What You can expect

• Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
• Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
• Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
• Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
• Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
• Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.