Project Leader, People Experience

RH is seeking a Project Leader, People Experience, to elevate the systems, processes, and programs that support our people and cultivate our culture. This role blends operational excellence with a deep service mindset, building programs, refining processes, and solving complex challenges with curiosity and care. Both strategic and hands-on, this role enhances the Team Member experience by delivering scalable solutions and bringing our culture to life through consistent, high-quality execution. The ideal candidate is dynamic, resourceful, and energized by creating meaningful experiences and driving impact across a global organization.

YOUR RESPONSIBILITIES

• Lead, develop, and refine people programs, processes, and tools that support the growth of the business
• Project manage key People Experience initiatives and deliverables, ensuring clarity, alignment, and on-time execution across cross-functional partners
• Analyze trends, data, and system insights to guide decision-making and provide proactive solutions to leaders
• Provide timely HR education, support, and guidance for Leaders and Team Members across all levels of the organization
• Review, maintain, and ensure accuracy of requisitions; partner with hiring leaders on updates, approvals, closeouts, and recruitment workflow coordination
• Support onboarding and activation processes, including start date confirmation, conversions, document completion (including I-9), account accuracy, and system workflow management
• Troubleshoot systematic issues across Oracle HCM, ORC, and Journeys; drive resolutions that ensure a seamless and compliant Team Member experience
• Create and update onboarding tasks, templates, notifications, and compliance-related documentation; partner with Engineering to test and validate enhancements
• Identify opportunities to improve existing programs and processes; support communication, rollout, and change management of new initiatives
• Communicate with Leaders and Team Members regarding paperwork, account setup, and general HRIS and People Operations support

OUR REQUIREMENTS

• 3 years of experience in People Operations, HR, Talent, or related People Experience work
• Proficiency in HRIS systems (Oracle HCM, ATS, or comparable platforms)
• Exceptional communication skills with the confidence to educate and build trust across all levels of the organization
• Demonstrated experience facilitating discussions, trainings, or sessions that engage and elevate teams
• Strong project management and organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Analytical mindset with experience using data and reporting to identify trends, diagnose challenges, and inform decisions
• High level of accuracy, ownership, and attention to detail when navigating systems, documentation, and workflows
• Experience in recruiting operations or requisition workflow coordination is a plus
• Demonstrated professionalism and sound judgment, including maintaining confidentiality and handling sensitive information with discretion

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer
• Occasional lifting and carrying of documents, laptops, or materials related to onboarding or meetings
• Work is primarily performed in an office environment, with travel as needed to support People Team initiatives and onsite experiences

About Us

RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.

At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.