P&C Adjuster Level 1 - Liability

Are you a driven, ambitious, and energetic professional looking for your next challenge? Join Insurance Program Managers Group (IPMG) and become part of a dynamic team committed to innovation! For the past 27 years, our mission has been to create one-of-a-kind solutions for our partners. We bring proactive and tailored approaches to our clients, valuing the unique contribution of each team member. Together, we shape our identity and drive transformative change for our clients.

We are seeking a P&C Adjuster – Liability to join our claims management division. This individual is responsible for adjusting intermediate exposure automobile liability and general liability property damage and bodily injury claims. This includes the monitoring of defense counsel’s compliance to our best practice litigation handling guidelines specific to our required reporting cycles and budget compliance. 

This individual is responsible for adjusting basic to intermediate exposure automobile liability and general liability property damage and bodily injury claims.  Some highlights below and full job description is attached for your review.

Claims Handling & Investigation

• Follows Claims Best Practices, defined processes, and quality standards.
• Secures contact with all relevant parties (insured, claimant, witnesses) to investigate liability using applicable state statutes.
• Reviews claim correspondence and determines appropriate actions.
• Evaluates liability claims and reports to excess carriers and reinsurers.
• Reviews and interprets insurance policies for coverage determination.

Documentation & File Management

• Maintains detailed file notes, timely diary entries, accurate coding, and meets claim closing goals.
• Drafts and discusses coverage letters with clients and agents before sending.
• Ensures accurate and timely claim transfers per service plans and guidelines.

Communication & Collaboration

• Provides proactive updates to clients, claimants, and insureds.
• Communicates clearly and professionally in both written and verbal formats.
• Participates in client reviews, teleconferences, and occasional travel for claim reviews.
• Follows through on all committed action items with stakeholders.

Reserving, Payments & Negotiations

• Sets and adjusts reserves; authorizes or denies payments based on claim facts.
• Negotiates settlements effectively, especially in complex cases with defense counsel.
• Identifies and executes subrogation opportunities accurately.

Performance & Compliance

• Meets all adjuster and leadership metric goals as outlined in scorecards.
• Maintains 100% monthly claim closing ratio and current weekly diary.
• Executes 90-day claim reviews per client service plans.
• Manages vendor costs efficiently and assigns vendors appropriately.

Professionalism & Development

• Demonstrates urgency, ownership, and commitment to work.
• Supports team and department initiatives.
• Understands organizational goals and contributes to overall success.
• Analyzes data to solve problems and supports implementation of initiatives.
• Promotes collaboration and teamwork across departments.

Job Status & Hours

This is a full-time, exempt position. 

IPMG’s core hours are 8:30 a.m. to 5:00 p.m. Monday through Friday, and any flexibility around that schedule must be approved by management. All employee owners must work 37.5 hours each week to maintain full-time status. Occasional evening and weekend work may be required as essential functions demand. 

This is a hybrid in office/at home position with requirements to be in our headquarter office in St. Charlese 2-3 days a week.

Required Qualifications 

• Bachelor’s degree in business or related equivalent education
• Knowledge of common software programs such as Microsoft Office and Excel
• Excellent verbal and written communication skills to complete internal and external reports
• Strong cost- benefit analysis, decision making and organizational skills
• Great customer service skills
• Detail oriented and flexible in working with various service plan structures

Preferred Qualifications 

• 1-2 years of experience adjusting liability claims preferred, including litigation management
• Familiarity with handling of first party claims as well as liability claims 
• Multi-jurisdictional tort law and overall federal law experience a plus 
• Experience in reporting key exposures to excess carriers and reinsurers a plus
• Insurance designations not mandatory but a plus

Compensation and Benefits

• Salary range is $60,000 - $65,000 annually. Pay will be based on experience. 
• IPMG offers a Year End Bonus to qualified employees
• 20 days of PTO each year.
• 2025 includes 13 paid holidays and YOUR BIRTHDAY OFF!
• Medical, dental, and vision coverage on day one of full-time employment.
• Telemedicine is free for you and your family (day one) if you are covered under our medical plan.
• 401k match.
• Professional development support and a Linkedin Learning subscription.
• Flexible time off with an encouraged time away to support a healthy work-life balance.
• Life Insurance, Short term, and long-term disability on day one of full-time employment and paid for by IPMG.
• Onsite fitness center and showers, in our St. Charles, IL HQ office.

Our Interview Process

May we suggest you review our website ahead of our contact at www.IPMG.com and check us out on LinkedIn too to see what we are up to lately. Our goal is to meet the real YOU! We want to learn what makes you tick and how you want to grow in your field. And, we will share more about IPMG and answer any of your questions. If we feel we have a match, you will have a chat with our hiring manager to discuss the technical nature of the position to ensure you have the skills needed to be a success.

All About IPMG

IPMG is committed to a diverse and inclusive workplace. IPMG is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, religion, or other legally protected status.

Candidates that are selected and hired will need to submit to substance, credit, and criminal background screenings, and computer literacy testing. 

IPMG is an Equal Opportunity Employer—M/F/D/V.