Administrative Team Lead

Are you a driven, ambitious, and energetic professional looking for your next challenge? Join Insurance Program Managers Group (IPMG) and become part of a dynamic team committed to innovation! For the past 27 years, our mission has been to create one-of-a-kind solutions for our partners. We bring proactive and tailored approaches to our clients, valuing the unique contribution of each team member. Together, we shape our identity and drive transformative change for our clients.

We are looking for Administrative Team Lead to join our Claims Management Services Division. The Administrative Team Lead will be responsible for supporting the Management Team and running and maintaining the various daily workflows of the administrative team. The Team Lead will provide back-up to Administrative Assistants as needed.

Essential Functions:

Leadership & Team Management

• Coach and train administrative staff.
• Manage PTO requests and ensure reception coverage.
• Provide backup to Administrative Assistants.
• Conduct performance evaluations (excluding salary/merit).
• Hold team accountable for achieving goals.
• Cultivate an inclusive and collaborative environment.

Operational Oversight

• Run/manage new loss and fax lines, scanning queue.
• Oversee manual claim setup and assignment.
• Ensure proper handling of checks (voids, refunds, subrogation, etc.).
• Maintain CMS voicemail coverage.
• Execute and manage policy system structure set up.
• Own partial task responsibilities as a working Team Leader.

Compliance & Reporting

• Ensure adherence to Claims Best Practices and quality standards.
• Support Medicare Section 111 compliance and exception reporting, including RRE management.
• Produce and correct managerial control reports.
• Oversee reporting functions: Medbill Import, Smart Data, Oncourse Rejects.

Communication & Collaboration

• Communicate professionally and timely with stakeholders.
• Collaborate internally before external decisions.
• Participate in client claim reviews and booklet creation.
• Support ISO workflow and expense management.

Strategic Planning & Execution

• Establish action plans and strategies to meet goals.
• Use data to support recommendations and problem-solving.
• Assist in strategy development and initiative implementation.
• Identify stakeholders and communicate action steps.

Hiring & Development

• Assist in recruiting, interviewing, and hiring.
• Identify training needs for staff and vendors.
• Provide actionable feedback and validate execution.

Technical & System Support

• Oversight of key vendor partners.
• Support claim management tasks (e.g., deleting claims, CAT codes, subpoenas).
• Assist with intranet management and act as a resource.

Non-Essential Functions:

Additional tasks requested by management.

Qualifications:

• At least 5 years of management experience
• At least 5 years of administrative experiences
• TPA experience in a claims role (preferred)
• Knowledge of common software programs such as Microsoft Office and Excel
• Excellent verbal and written communication skills
• Great customer service skills

Compensation and Benefits:

• Salary range is $62, 500 - $65,000 annually. Pay will be based on experience.
• IPMG offers a Year End Bonus to qualified employees
• 20 days of PTO each year.
• 2025 includes 13 paid holidays and YOUR BIRTHDAY OFF!
• Medical, dental, and vision coverage on day one of full-time employment.
• Telemedicine is free for you and your family (day one) if you are covered under our medical plan.
• 401k match.
• Professional development support and a Linkedin Learning subscription.
• Flexible time off with an encouraged time away to support a healthy work-life balance.
• Life Insurance, Short term, and long-term disability on day one of full-time employment and paid for by IPMG.
• Onsite fitness center and showers, in our St. Charles, IL HQ office.

Our Interview Process:

May we suggest you review our website ahead of our contact at www.IPMG.com and check us out on LinkedIn too to see what we are up to lately. Our goal is to meet the real YOU! We want to learn what makes you tick and how you want to grow in your field. And, we will share more about IPMG and answer any of your questions. If we feel we have a match, you will have a chat with our hiring manager to discuss the technical nature of the position to ensure you have the skills needed to be a success.

All About IPMG:

IPMG is committed to a diverse and inclusive workplace. IPMG is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, religion, or other legally protected status.

Candidates that are selected and hired will need to submit to substance, credit, and criminal background screenings, and computer literacy testing.

IPMG is an Equal Opportunity Employer—M/F/D/V.