Manager, Service Station

About RH Aero Systems

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses - Rhinestahl and HYDRO Systems - we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

We take great pride in our Values and embody them in everything we do professionally.

Reliable: We consistently deliver outstanding quality and performance. Our reliability builds trust and long last partnerships. You can count on us every step pf the way!

Ready: We are always prepared, flexible and within reach - ready to act when it matters most.

Relentless: We are determined to pursue our goals with unwavering passion, resilience, and the will to overcome any challenge.

Job Summary

The Service Station Manager will provide leadership and technical support to assigned personnel and contractors. They will be responsible for creating and maintaining a safe work environment, managing costs, and delivering repairs on time. The manager will also ensure standard work / processes are followed in order to ensure high quality work and, providing additional oversight to ensure work is performed within budgeted time and within the guidelines of all quality standards.

The Aftermarket services function is responsible for the repair, upgrade, and calibration of customer owned tooling sold by RH Aero. This role will also engage with other stations and cross-functional teams to create solutions to meet customer needs, develop processes to support and implement on time and profitably. The Service Station Manager may also develop and maintain key domestic & international relationships with OEMs.

Key Responsibilities

• Provide daily professional and disciplinary leadership of the site team and ensure safe and effective operations for employees
• Evaluate team performance in accordance with corporate guidelines and annual performance management process, providing feedback on personnel to the Director of North American Services.
• Provide direction/guidance to the team regarding analytical troubleshooting, repair, and testing of tools & equipment
• Represent the station in terms of external impact e.g. customers, supplier and partners
• Learn and understand customer requirements and ensure processes are established to meet delivery timing expectations
• Identify technical problems and provide appropriate recommendations on assigned responsibilities.
• Guide technical team to execute repairs and maintenance work according to processes, guidelines and safety regulations.
• Responsible for timely completion of recertification / repair orders and provide occasional on-site project support.
• Responsible for compliance with the specifications and targets
• Responsible for the further local expansion of the branch
• Expand our local supply chain and strengthen our existing structure and partnerships
• Execution process reviews and optimize existing processes with functional leaders
• Collaborate within a global, international team of station managers to develop international standards for our service network
  
  

Qualifications

Qualifications

• The ideal candidate would have previous experience repairing, servicing, or building complex equipment and tooling assemblies.
• The ability to read and understand engineering drawings, bills of material, and schematics.
• The ability to operate hand tools and basic machine tools and must understand standard assembly practices.
• Knowledge of hydraulics, pneumatics and some basic electronics is a plus) additional mechanical or technical schooling (trade or college; MET or Mechanical Technician) is strongly preferred.
• Provide a level of support and service which ensures the optimum customer experience.
• BSME (e.g. aerospace engineering, mechanical engineering, mechatronics engineering) or equivalent degree; Masters degree preferred
• Minimum 10 years work experience, ideally perennial experience as a team lead
• Experience in the aviation industry would be an advantage but not a mandatory condition
• Experience in the service work environment would be an advantage but not a mandatory condition
• Have a high degree of self-motivation and work in a dynamic and structured manner
• Excellent communicator in English (spoken and written), other languages, e.g. German would be an advantage
• Computer literacy includes Microsoft Excel and Power point.
• Self-motivated, strong attention to detail, and accuracy.
• Ability to read and fully understand general procedure manuals.
• Skills pertaining to mechanical evaluations and repairs of a wide range of equipment.
• Occasional travel to service stations in the US and to customer sites will be required.
• Ability to interact effectively at various levels within the customer’s organization.
  
  

Other Information

We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates