Engineering Manager

About RH Aero Systems:

RH Aero Systems is setting the standard for aviation support equipment and services. Through our industry-leading businesses – Rhinestahl and HYDRO Systems – we deliver capability across custom-designed Ground Support Equipment, OEM-licensed engine and airframe tooling, 26 global service centers and innovative engineered solutions for OEMs, MROs and Operators worldwide. RH Aero Systems’ global headquarters are in Mason, Ohio, USA, and Biberach, Germany. For further details visit RHAero.com.

Position Summary

The Account Manager, GE Defense & Space (D&S), will lead and oversee all customer activities for RH Aero’s GE D&S business ensuring world-class customer experience that aligns with our Values of Ready, Reliable and Relentless. The individual will define, grow and execute the account and relationship strategy for GE D&S. S/he will oversee management of the account, ensure alignment with the engine programs, contractual, and regulatory requirements unique to the military aerospace sector.

This role serves as a critical liaison between RH Aero and GE D&S, driving operational excellence, service innovation, and long-term strategic growth.

Key Responsibilities

Account Management:

• Identify opportunities to expand business within existing accounts through upselling, cross-selling, or introducing new solutions.
• Proactively engage with customers to understand their goals, challenges, and business strategies.
• Track account performance, usage, and KPIs; provide regular updates and reports to clients and leadership.

Customer Relationships:

• Build trusted relationships with GE D&S, their program offices, and contracting agencies while serving as a senior point of contact for the customer, ensuring their needs and expectations are consistently met or exceeded.
• Oversee complaint resolution, service recovery, and escalation management to deliver positive outcomes for both customers and the business.
• Drive improvements in customer satisfaction metrics including CSAT, Net Promoter Score (NPS), and defense customer scorecards.
• Manage military procurement processes (e.g., IDIQ contracts, RFPs, RFQs) and ensure compliance while identifying new selling opportunities within these frameworks.

Continuous Improvement and Collaboration:

• Implement tools and processes (through CRM, ERP) to enhance responsiveness and reporting.
• Partner with engineering, supply chain, quality, and sales to ensure effective issue resolution and communication to customers.

Compliance:

• Establish policies, processes, and service-level agreements (SLAs) to ensure consistent and compliant support.
• Oversee and manage processes and contracts to be compliant with military’s aerospace regulatory requirements.
• Ensure customer service processes comply with standards, export controls, CMMC compliance and company policies.

Qualifications and Experience

• Bachelor’s degree in Business, Engineering, or related field; MBA or advanced degree preferred.
• 10 years of experience in account management, customer service, aftermarket support, or program management within aerospace or defense.
• Proven track record of building and leading customer service organizations.
• Strong understanding of U.S. military procurement processes, defense contracting vehicles, and compliance frameworks.
• Excellent leadership, communication, and change management skills.
• Proficiency in CRM/service management systems and data analytics.
• Customer-centric mindset with strong problem-solving abilities.
• Strategic thinker who can align customer needs with broader business objectives.
• Strong collaboration across functions and geographies.
• Continuous improvement orientation with a focus on measurable outcomes.

Other Information:

We offer a comprehensive benefits package designed to support our team’s health, financial security, and overall well-being. The company offers competitive medical, dental, and vision plans, HSA and FSA plans, Mental health resources, and employee assistance programs. We offer Paid Parental Leave, Company Paid Long Term Disability, competitive 401k employer match, floating holiday, tuition reimbursement program, amongst other benefits.

We are committed to providing equal opportunities in employment. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. The company participates in E-Verify as required by law.