What are the responsibilities and job description for the Service Manager position at RG&T Solutions?
Role Overview
The Service Manager oversees the Service department's success at a branch, supervising District Managers and ensuring customer satisfaction, team development, and operational efficiency.
Key Responsibilities
The Service Manager oversees the Service department's success at a branch, supervising District Managers and ensuring customer satisfaction, team development, and operational efficiency.
Key Responsibilities
- Recruit, train, motivate, and develop a high-performing team of District Managers and Service Representatives, fostering a positive environment and ensuring adherence to policies.
- Ensure exceptional customer service through regular visits, problem-solving, and maintaining strong client relationships.
- Oversee all service operations, including new account installations, route organization, and safety compliance.
- Manage department costs, monitor competitive activity, and support growth initiatives like promotions and upselling.
- Ensure vehicle maintenance, safety standards, and departmental compliance with policies.
- Collaborate with other branches and support personnel as needed.
- High school diploma or equivalent; 3 years in the textile service industry.
- Valid driver’s license with a clean record; strong leadership, customer service, communication, and time management skills.
- Ability to perform physical activities like lifting up to 75 lbs and operating vehicles safely.