What are the responsibilities and job description for the Manager Technical Support - On-site position at RG&T Solutions?
The Manager of Technical Support - On-site oversees a customer service and technical repair team to ensure customer satisfaction and brand loyalty. Responsibilities include planning, organizing, and managing team activities, improving service quality through process evaluation, and overseeing inventory and system integrations. They monitor call center performance, analyze trends, and collaborate with internal teams to resolve issues and develop strategies. The role involves managing budgets, policies, and staff HR functions such as hiring, training, and performance reviews. Candidates should have a bachelor’s degree, at least 5 years of experience in customer and technical service management, strong leadership, communication, and analytical skills, proficiency in MS Office, and the ability to handle high-stress situations. The position offers a salary range of $90k-$130k, with benefits including competitive compensation, work/life balance, career development, and retirement plans.
Salary : $90,000 - $130,000