What are the responsibilities and job description for the Customer Experience Officer position at RG&T Solutions?
Role: Customer Service Representative, serving as the primary contact for customers.
Responsibilities
Responsibilities
- Provide exceptional customer service via phone, email, and in person, handling inquiries and resolving issues efficiently.
- Respond to billing questions, process payments, and manage document issuance such as Auto ID cards, certificates of insurance, and address changes.
- Assist with claim intake, follow-up, and provide updates to customers and agents.
- Place outbound calls to ensure claim processing and customer engagement.
- Support team goals, train colleagues as needed, and perform additional duties as assigned.
- High school diploma or GED; 1-3 years customer service experience preferred.
- Knowledge of P&C insurance, excellent communication, and proficiency in office equipment and Microsoft Office.
- Strong organizational, time management, and multitasking skills.
- Positive, service-oriented attitude, adaptable, and team player.
- Ability to work independently in a fast-paced environment; flexible hours including weekends.