IT Service Specialist

IT Service Provider looking for an IT Service Specialist to join our team.

Who we are

RG Digital is a managed IT services company that provides technology support, cyber security, cloud, infrastructure, and business IT solutions for organizations. We help clients manage, secure, and improve their technology environments through proactive service, technical expertise, and responsive support. Our focus is delivering excellent customer experiences, while solving business technology challenges effectively and reliably.

We are looking for someone with

• HS Diploma; Associate degree preferred.
• IT Certifications (preferred).
• 2 to 4 years of IT Experience (preferred).
• Strong technical fundamentals with knowledge of computer hardware/software and the ability to troubleshoot technical issues.
• Ambition – we are looking for a real “Go-getter” who self-motivated, results-driven, resourceful, and has a positive attitude.
• Strong relationship management and ability to drive multiple tasks to completion.
• Outstanding written and verbal communication skills with the ability to professionally interact with all levels of an organization with proper grammar via email and phone.
• Professional reliability, including consistent attendance, punctuality, and readiness to adhere to schedules/deadlines.
• Exposure to information security, data protection, backup/disaster recovery solutions, and antivirus protection.
• Ability to perform accurate data entry within specified time frames.
• Professional attitude and appearance who is dependable, safety oriented, organized, and has strong time management and problem-solving skills.
• Desire to participate in on-call support and emergency response as required to maintain system availability.
• Ability to pass a criminal background check and pre-employment drug screening.
• Ability to travel as required and regularly commute to Hudson, OH.

What you will do

• Provide prompt and accurate first line technical support for multiple business clients via phone, email, and PSA ticketing system.
• Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, phone systems, thin clients) throughout their lifecycle. Including provisioning, refreshing, asset management and decommission
• Take ownership of reported issues and seeing issue tickets through to resolution.
• Research, diagnose, troubleshoot, and identify solutions to resolve a wide range of issues including software, hardware, and disaster recovery solutions.
• Be a technical advisor to management and end users to ensure they have the proper IT equipment to be successful.
• Help maintain accurate IT equipment, software, and license inventory.
• Server and User Administration – Create users, group policies, migrations, recovery, application maintenance, remote access (RDP/VPN), multifactor authentication, and device updates.
• Network Administration – Cabling, firewall, ISP support, routers, switches, and network connectivity.
• Software Support – Office 365 Suite (Word, Excel, PowerPoint, Teams, and Outlook), Google Docs/Suite, backup solutions, disaster recovery, and industry specific software solutions.
• Hardware and Security Support – PC’s, copiers, printers, servers, media devices, phone systems, displays, security systems, NVR’s, PCI Compliance, tablets, phones, web-filtering, warranty repairs, and part replacement.
• Microsoft 365/Google Administration – Users, mailboxes, groups, licenses, permissions, audits, and associated software.
• Continuously grow professionally by attending business meetings/trainings as required.
• Help us grow with willingness to learn about our industry and help maintain/grow our marketplace position.
• Provide onsite support for all the clients’ IT needs.
• Position may require work on weekends, holidays, and nights. They may also be on call if any problems with IT systems arise.
• Perform other administrative duties, tasks, and special projects as assigned.
• Analyze user needs and identify areas of improvement.

What you need to succeed with us

A strong commitment to our company guidelines and Core Values:

• Relationships First, Always: We lead with connection to customers, teammates, and the community. Trust, respect, and partnership drive everything we do.
• Communicate with Purpose: Clear, honest, and timely communication is the backbone of our service. We listen actively, speak with integrity, and collaborate with care.
• Quality is Our Standard: We take pride in delivering solutions that work today and continue working long term. Attention to detail and craftsmanship define our results.
• Be the Partner, Not the Vendor: We focus on trusted relationships and helping clients solve problems rather than simply selling products or services.
• Own It, Follow Through: We take responsibility for outcomes, see projects through, and stand by our commitments.
• Adapt and Thrive: We embrace change, remain flexible, and continuously improve.
• Teamwork is the Engine: We win together through collaboration, support, and knowledge sharing.
• Integrity in Every Interaction: We do the right thing, even when it's difficult, and act with honesty and respect toward clients and teammates.

Key Characteristics of the Ideal Candidate

• Curiosity and desire for continuous improvement. You do not need to be an expert on our solutions. We are looking for someone with a hunger to gain experience and knowledge.
• The ability to connect with a variety of personalities, both with clients and our team.
• Think and act like an entrepreneur and take an ownership mentality in all that is done in this position.
• Enthusiasm about best possible customer service for clients.
• A role up your sleeves, and all hands-on deck mentality to cross functional tasks and assignments.
• Be a team player who thrives working with a tight-knit company where their activities directly affect the bottom line.
• Maintain professional and technical knowledge by attending educational workshops, training, publications, networking, and professional societies.
• Desire to work in a fast-paced environment.
• Strong leadership skills and ability to motivate those around you.

Job Type: Full-time

Pay: From $43,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Vision insurance

Experience:

• IT support: 2 years (Required)

Ability to Commute:

• Hudson, OH 44236 (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person

Salary : $43,000