What are the responsibilities and job description for the IT Support Technician position at RFS Technologies Inc.?
RFS Technologies is a worldwide leader in the design and manufacturing of RF cables and end-to-end RF solutions for wireless and broadcast networks. We offer a wide range of products including In-Building Communications Solutions (DragonSkin, Plenum rated cables, Couplers, Splitters, Tappers, Loads, Antennas, and Accessories), Radiating Cables (Smooth Wall, Corrugated Wall, Waveguides, and Accessories), Power and Fiber solutions (fiber or power only risers & jumpers, fire and power combinations and accessories).
POSITION SUMMARY
RFS Technologies seeks an IT Support Technician to provide first & second-level IT support for employees, support daily operations and maintain a reliable computing environment. This role is on-site, with occasional off-hours work for maintenance or emergencies. There will be some lifting or moving equipment (typically up to 40 lbs.) The ideal candidate can troubleshoot issues efficiently, communicate clearly with users at all levels, and ensure that systems and equipment remain stable and secure. This role requires a dependable, detail-oriented individual who can manage a steady workload without constant oversight.
ESSENTIAL JOB FUNCTIONS
- Provide first- and second-level technical support for desktops, laptops, mobile devices, printers, and other end-user equipment
- Diagnose and resolve hardware, software, and network problems (Windows, basic networking, Office 365, etc.)
- Handle user account management in Active Directory, Entra ID (Azure AD), and other internal systems
- Install, configure, and update operating systems and software
- Maintain and support conferencing systems, VoIP phones, and meeting room equipment
- Document issues, fixes, procedures, and asset changes
- Assist with new-hire setups, system rollouts, and small IT projects
- Escalate issues when needed and follow through until they’re closed
- Maintain basic network equipment (switches, access points) under direction of IT staff
- Keep inventory of hardware and ensure devices are properly tracked and maintained
SKILLS, KNOWLEDGE, AND ABILITIES
- Solid understanding of Windows, Microsoft 365, and common business applications
- Familiarity with basic networking concepts (DHCP, DNS, VPN, Wi-Fi)
- Basic knowledge of PowerShell/Scripting
- Ability to troubleshoot hardware problems reliably and efficiently
- Comfortable working with ticketing systems and documenting work
- Strong communication skills
- Ability to prioritize and juggle multiple issues
EDUCATION
- Associate’s degree in computer science, equivalent certifications, or 1–2 years of IT support experience