What are the responsibilities and job description for the Operations Support Rep position at RFR US?
What we do:
At Rain for Rent, we move water—every day. As the leading provider of temporary liquid handling solutions, we’re recognized for our systems engineering expertise, cost-effective problem solving, and the high value we deliver to organizations facing critical liquid management challenges. Our experienced teams, supported by skilled engineers, are continually redefining what customers expect from a liquid handling provider. We design innovative equipment and harness cutting-edge technology to meet the demands of the toughest environments. From water handling and irrigation to temporary liquid storage, our solutions consistently exceed customer expectations for quality and service. We are committed to completing every project safely, efficiently, on time—and done right the first time.
To learn more about Rain for Rent please check out this short 2 minute YouTube video here.
Rain for Rent employees take great pride in being part of a family-owned company with a rich history. In May 2024, we proudly celebrated 90 successful years in business. With more than 70 locations across the U.S., Canada, and the UK, Rain for Rent remains committed to delivering consistent, high-quality products and services to our customers. Honesty and integrity are at the heart of everything we do. Our team is dedicated to exceeding customer expectations by providing exceptional service and maintaining the highest standards of quality.
Summary:
As an Operations Support Representative, you will act as a liaison between the operational and administrative business units within the branch.
Essential Duties and Responsibilities:
- Create, edit and support the management of customer rental contracts.
- Track and monitor service jobs to assure that all service jobs are properly documented on month-end reports.
- Track and monitor equipment engine services, tank testing, and red tag reports; and coordinate with the proper personnel on work to be performed.
- Maintain Vehicle and maintenance tracking system, oversee fixed fleet maintenance, and DOT compliance.
- Gather, audit, and submit DOT logs and Trip & Dispatch Reports.
- Generate Purchase Orders for stock and branch purchases at Branch/Operations Managers discretion.
- Coordinate and schedule all sub-hauling of equipment.
- Assures that safety records are accurately updated, maintained, and distributed.
- Monitor and track daily collection and distribution of sale and rental paperwork.
- Schedule and track daily returns and branch transfers of equipment.
- Assist in inventory reconciliation.
- Monitor and track branch expense recovery; coordinate billing of expenses to customers and/or proper parties.
What we offer:
At Rain for Rent, we take pride in taking care of our team. We offer a comprehensive benefits package and a supportive work environment where employees can thrive both personally and professionally. Our offerings include:
- Comprehensive medical, dental, and vision insurance
- Matching 401(k) retirement savings plan
- Competitive base salary
- Nine paid holidays and a generous paid time off (PTO) program
- Tuition reimbursement to support continued education
- Company-sponsored training and career development opportunities
- Pet insurance and many other valuable perks
We are also honored to support those who have served our country. Rain for Rent has earned the 2025 Military Friendly® Employer Gold designation, recognizing our commitment to hiring and supporting veterans. Vets - Rain for Rent® When you join the Rain for Rent team, you're not just building a career—you’re building meaningful relationships, doing work that matters, and making a positive impact in your community. The choice is easy. Join the Rain for Rent team today.
**Rain for Rent does not accept 3rd party applicants**
Rain for Rent is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, disability, veteran status, gender identity, and sexual orientation, and other statuses protected by law.
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