Account Associate / Team Lead

About RFHIC US Corporation

RFHIC US Corporation designs and manufactures RF amplifiers and modules, primarily for Radar, Wideband, Wireless infrastructure, Satellite, Broadcasting, and CATV

RFHIC US Corporation is an ITAR-registered and ISO9001-certified company. We support customers globally across various industries, including telecom, defense/aerospace, semiconductor, food processing, medical device, clean energy, and many more.

We have openings for Account Associate or Account Team Lead in the Research Triangle Park area of North Carolina.

The following will help you understand what it is like to work with RFHIC team members.

• We believe that power should lie in the reasoning, not in the position, of the individual.
• Flexibility in playing different roles is demanded. We are looking for Account Associate or Account Team Lead who is excited to wear different hats.
• We do not wait for the resources to show up to solve the problem. We are willing to become the resource.
• Goal-oriented flexible hours are good. Flexibility should also work for an individual’s personal needs as well. But our pursuit of excellence eliminates any misuse of this concept.

We are seeking a highly motivated individual to join our team as either an Account Associate or Account Team Lead, depending on experience.

Role Expectation

The ideal candidate will be responsible for managing (by telephone, fax, or email) RFQs (Requests For Quotations), POs (Purchase Orders), and LTs (Lead Time) from customers. Support customers and sales representatives. Coordinates with other departments within RFHIC USA, LLC to handle purchase orders and provide products/services to customers. Performs duties with the sales/marketing department, where managing customer relationships is a prime responsibility.

Responsibilities

• Receives telephone/email requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers, original equipment manufacturers, and distributors. Achieves and maintains rapport with customers and works to give them the best possible service.
• Retrieve customer information, stock status information, and the status of purchase orders, and make changes to customer purchase orders. Ensures that correct codes are used for retrieving and inputting information.
• Follows up on inquiries. Works closely with the expeditor in production control regarding scheduled deliveries.
• Prepares forms for price quotations, purchase orders, and invoices.
• Managing database of transactions.
• Checks with the credit department concerning the credit status of customers when rush orders are received.
• Maintains files of active orders and posts activity such as change notices, scheduling changes, partial shipments, and credit changes. Prepares paperwork (original purchase order, copies of invoice, and return goods memo) to be given to the accounting department for credit or debit to be issued.
• Be responsible for maintaining good customer relations. Generally, deals with representatives and customers concerning matters that require some tact and resourcefulness. Contacts with other personnel, including engineering and manufacturing departments.
• Handles government orders.
• Ships and handles of products coming from our suppliers and to our customers.
• Limited travel required (10% ).

Additional Responsibilities for Account Team Lead:

• Lead and mentor Account Associates.
• Oversee workload distribution and ensure team performance.
• Support process improvements and standardization across account management functions.

Skills Required

• Ability to collaborate with other teams/colleagues to achieve our goals and missions.
• Strong customer service orientation with the ability to build long-term client relationships.
• Rapidly adapt and learn new things.
• Experience with MS Office.
• Exceptional communication skills, both written and verbal.
• Demonstrated ability to deal with customers.
• “Can do” and Positive attitude.
• Meticulous.

Qualifications

• Account Associate: 0 – 3 years of experience in customer service, sales support, or account management.
• Account Team Lead: 3 – 5 years of relevant experience, with prior leadership or mentoring experience preferred

Education Requirement

• Associate Degree or B.A.
• B.S. (preferred).

Legal Requirement

• US Citizen or Green Card Holder ONLY (to support ITAR / Federal business).

Compensation

• Account Associate: $55K - $75K per year
• Account Team Lead: $70K - $90K per year
• Employer-sponsored retirement plan
• Dental/Health insurance
• Paid time off

*We are looking for a team member who can make our customers smile and feel confident in our support for their needs. This is a great opportunity to grow your career at a rapidly growing company that is recognized as a leader in its market.