Patient Scheduler/ Front Desk

Centrelake Imaging, a Rezolut company, is seeking a Patient Scheduler to join our team!

Who is Rezolut & Centrelake?

Rezolut is a national emerging platform of diagnostic medical imaging services. With focus on four key platforms, our vision is to provide topnotch patient care partnered with innovative technology — to achieve better health outcomes.  

Centrelake Imaging is a full-service, all digital radiology network in Southern California. Our practice was founded in 2006 in Ontario, CA by a team of experienced medical practitioners focused on delivering high quality and affordable diagnostic imaging services including vascular and interventional procedures. We pride ourselves on our continuous efforts in building our reputation while delivering exceptional patient care. This dedication is supported by our use of advanced technology coupled with the skills and expertise of highly qualified radiology professionals.

Job Summary

The Patient Scheduler is responsible for delivering exceptional customer service/customer care by accurately scheduling appointments and responding to requests for information. 

Our ideal teammate:

• Is a self-directed learner who is willing to apply direct feedback and continuously and humbly self-assess in order to grow personally and professionally. 
• Will work under general guidance with some expectation of autonomy.
• Has excellent verbal and written communication skills and strong attention to detail.
• Has the ability to prioritize tasks and to delegate them when appropriate.
• Acts with integrity, professionalism, and confidentiality.

Essential Functions of a Patient Scheduler

• Answer incoming calls and make outgoing calls to complete appointment scheduling, cancellation, and confirmation requests.  
• Provide the first available appointment by matching patient preferences with specific scheduling guidelines. 
• Collect and coordinate accurate basic registration, demographic, and insurance information.
• Process multi-channel messages related to patient and physician requests.
• Functions as a team member to organize and prioritize responsibilities to complete daily work assignments.
• Work as part of a team to assist radiologists, technologists, co-workers, patients, and  referring physician offices as needed.

Education and Experience

• High School degree or equivalent
• Minimum of 1 year of prior medical scheduling experience preferred.
• High proficiency of PC systems, tools, and applications. 
• Knowledge of radiologic procedures and standards (a plus
• Highly skilled in maintaining strong relations with providers and patient
• Knowledge of CPT and ICD-10 Code
• Medical billing, Insurance verification experience (a plus)
• Must be able to multi-task in a fast-paced environment, work well under pressure
• Bilingual English/ Spanish is mandatory

 What We Offer

• Immediately accrue PTO as you work! (Full Time)
• 6 Observed Holidays
• Medical, Dental, Vision, Life and other voluntary insurances for full-time employees
• 401(k) Retirement plan  
• Employee Assistance Program
• Rezolut University, a career pathways program to help further your career! 

Position Type/Expected Hours of Work

• Full Time