What are the responsibilities and job description for the Emergency Services Field Supervisor position at Reynolds Restoration Services?
Join our mission to Respond and Rebuild with Care! Restoration Technician Wanted!
About us:
Reynolds Restoration Services is the premier disaster restoration and reconstruction company in the Pennsylvania, New Jersey, Delaware, and Maryland markets. We have a strong reputation for excellent work and professional standards.
Reynolds Restoration Services is hiring a full-time Emergency Services Field Supervisor to join our team in the King of Prussia, PA area. The Emergency Service Field Supervisor is responsible for supervising the field staff's quality and customer satisfaction on all assigned projects. Assists the Emergency Service Manager in overseeing all deliveries of all emergency projects. We offer a competitive package that includes a great hourly rate, advancement and training opportunities, 12 days of annual Paid Time Off, 9 holidays, comprehensive medical, dental, and vision insurance, a 401(k) plan, and more.
Location: King of Prussia, PA
Flexible Schedule | Family Atmosphere | Work-life Balance
Responsibilities:
- Assist the Emergency Services Manager in leading/managing and coordinating the day-to-day activities of emergency crews
- Provide on-site job leadership and direction by determining requirements (material & labor) and delegating work according to priorities.
- Makes final decisions in the absence of the Emergency Services Manager
- Assists with communication to all stakeholders—policyholders, adjusters, agents, estimators, etc.
- Ensure ES crews are prepared for their workday with required materials, equipment, and paperwork before leaving the warehouse at the beginning of the day
- Assist in communicating and implementing all new procedures, best practices, policies, etc.
- Communicating and enforcing company policies and expectations to the field staff
- Monitor/control labor to minimize admin time and/or warehouse time
- Ensures projects are carried out according to industry standards and company policies
- Point of contact for receiving after-hours phone calls and gathering information before dispatching crews for after-hours calls, in the absence of the Emergency Services Manager
- Coordinate efforts onsite for all large projects and VIP clients
- Ensure that all clients' needs are being met as related to each loss
- Assist in scheduling of labor for all assigned projects and proper assignment of crews based on individual strengths and weaknesses
- Assist in preparing the on-call schedule
- Daily reviews of field staff updates, job notes, moisture mapping, etc., on all active jobs.
- Immediately addressing deficiencies identified in the daily review of active jobs with applicable staff and directing the immediate remedy for the deficiencies.
- Assisting other branch offices when necessary
- Participating in morning job review meetings
- Dispersing crew daily from the warehouse
- Ensuring equipment is regularly inspected and scheduling needed repairs
- Ensuring Emergency Services-related KPIs on (start dates, estimated revenue, estimated completion, etc.) in tandem with the Emergency Services Manager
- Services, Demolition, Content Packing & Cleaning, Jobsite Cleaning, Onsite Supervision & Coordination
- Assist in coordinating outside vendors as needed for projects
- Keep job records daily and accurately; labor sign-in & time sheets; material & equipment usage; receipts properly coded; vendor invoices; moisture mapping/work logs; required contracts; and other documents.
- Ensure all safety gear is up to date
- Promoting an attitude of safety on each work site and reviewing safety expectations with all workers on jobsites before the start of work each day.
- Leading by example regarding company guidelines and rules regarding safety
- Assist/direct field staff on completing any injury/near miss reporting and documentation within company guidelines.
- Assists in the individual training (in office and in the field) and evaluation of employees
- Creating orders for any/all materials, chemicals, stock supplies, PPE, and submittal to the Emergency Services Manager for approval
- Keep the warehouse organized/clean
- Ensure all safety gear is up to date
- Keep warehouse dumpster swapped out/ keep track of /ensure the dumpster sheet is being used
- Regular vehicle maintenance and inspections.
Qualification:
- Minimum of 2 years’ experience working in the Restoration Services industry
- IICRC Restoration Industry Certifications in WRT and ASD
- Ability to lead and motivate others - excellent delegation and communication skills, and the ability to make sound decisions under tight deadlines
- Excellent attention to detail with emphasis placed on quality and exceptional customer service
- Proficiency with Microsoft Office
- Proficiency with Xactimate software and the ability to write estimates is a plus, but not required
- Familiarity with mitigation software such as MICA or Moisture Mapper
- Ability to communicate with third-party administrators through various web portals
- Valid driver’s license and reliable vehicle
- Ability to lift 50 pounds and carry materials
- Ability to perform labor-intensive work – often working in dirty conditions
- Ability to work on-call on a rotational basis and respond to emergency situations after normal work hours
Benefits:
- Competitive Salary: an hour- based on experience
- Medical, dental, and vision
- Employee Assistance Program
- 401K plan
- 12 PTO days and 9 paid holidays
- Training for growth opportunities
Are you ready to make a difference by Responding and Rebuilding with Care?
Apply today for an interview!
Reynolds Restoration Services is an Equal Opportunity Employer
Salary : $28 - $30