Reservation Specialist

Reynolds Dog Resort is seeking a friendly and dedicated Reservation Specialist to join our team! The Reservation Specialist provides a premier customer experience for all clientele at all three Reynolds Dog Resort locations. It is vital that candidates have the ability and willingness to learn and the desire to provide exceptional service over the phone and email. You must be comfortable working at a high volume while multitasking efficiently. Our Reservation Specialist must be familiar with all Reynold's Dog Resort policies and requirements. Candidate must have a flexible schedule and the availability to work weekends and/or holidays.

Duties/Responsibilities:

• Answer phone calls and return voicemails with excellent customer experience.
• Accurately enter and verify vaccination records.
• Respond to client emails and online reservation requests.
• Give detailed information to clientele inquires.
• Set up reservations at all locations.
• Check Grooming and Boarding waiting lists and fill available spots.
• Offer additional/relevant services to add value to a client's visit with us.

Preferred Experience:

• 1 year receptionist or call center experience.

Required Skills/Abilities:

• Passion for working with dogs.
• Ability to communicate effectively and work alone.
• Attention to detail is a must.
• Excellent Customer Service.
• Ability to work in fast-paced environment with ability to multitask flawlessly.
• Be a self-paced, hardworking, and energetic individual.

Competencies:

• Accountability – Accountable for measurable, high-quality, timely, and cost-effective results.
• Initiative – Takes prompt action to accomplish tasks and meet goals and objectives.
• Customer focus: Striving for high customer satisfaction, going out of our way to be helpful and pleasant, making it as easy as possible on the customer rather than the department or organization.
• Attention To Detail – Is thorough when performing work and conscientious about attending to detail.
• Time Management – Managing one's own time.
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, and asking questions as appropriate.
• Collegiality: Being helpful, respectful, approachable and team oriented, building strong working relationships.
• Coachability: Being receptive to feedback, willing to learn, embracing continuous improvement.