What are the responsibilities and job description for the Parts Specialist position at Reynolds Farm Equipment?
Parts Specialist
The Reynolds Farm Equipment Parts Specialist prepares parts for service personnel, sales staff, and customers in order for the personnel to perform their duties for the customers. The Parts Specialist supports and helps all personnel to be as efficient as possible and provides clear communication on status of parts and whole good items. The Parts Specialist is responsible for providing exceptional customer service with timely and accurate information regarding accounts, products, rates, and services offered. The Parts Specialist must practice confidentiality both in and out of dealership and maintain positive attitude while working to improve teamwork between all dealership personnel. Most importantly, perform all duties with honesty, integrity, and adherence to Corporate Values.
Responsibilities:
- Provides excellent customer service to service department, counter, and phone customers
- Provides recommendation for sales of additional related or needed parts or accessories
- Timely and accurate processing of all in-store orders; completes orders by communicating with customers and co-workers on pick-up and delivery status
- Locates and obtains merchandise for customers, whether in-stock, out-of-stock, or non-stocked merchandise
- Maintains inventory integrity by verifying receipting-in of shipments and assisting with placing parts orders in their proper inventory locations; assisting in cycle counts; following up on inventory discrepancies and expediting issues by reporting to Direct Manager
- Assists with stocking and maintaining professional showroom image and merchandise displays
- Keep orderly list of parts on work orders
- Assists in keeping the parts department and warehouse clean, orderly, and safe
- Ensures parts for service work orders are in an organized area in the parts warehouse and accurately labeled
Requirements:
- Proficient ability in data entry/keyboarding skills
- Product knowledge of lawn and garden and outdoor power equipment and agricultural equipment
- Experience connecting with customers, maintaining professional image, and establishing rapport
- Proficient ability to use standard desktop load applications such as Microsoft Office and internet functions, and provided software programs
- Knowledge of office procedures
- Unwavering commitment to confidentiality
- Understanding of mechanical/technical terms
- Great communication skills; written and verbally
- Thrive in a fast-paced environment while working as a team and independently
- Proper and efficient phone etiquette
- Detail oriented; pay attention to detail and ensure accuracy
- Ability to lift items weighing up to 50 pounds
- Valid Driver’s License and reliable transportation
- High School Diploma or equivalent experience
About The Reynolds Team:
With an energetic company culture and host of benefits, Reynolds Farm Equipment has emerged as an employer of choice for top talent. Here are just a few of the benefits that make us unique:
With an energetic company culture and host of benefits, Reynolds Farm Equipment has emerged as an employer of choice for top talent. Here are just a few of the benefits that make us unique:
- Performance/Goal-based pay structure
- Competitive benefits package with medical, dental and vision insurance; employer paid short-term/long term disability and Life AD&D
- Voluntary STD Buy-up option and Life AD&D
- 401K/Roth IRA/Employer Match once met eligibility parameters (Must be 21 years of age to participate)
- At least 6 paid company holidays annually plus three personal days and one health day
- 90 day and annual performance reviews to fuel performance and continuous learning
- Uniforms provided for service departments; work gear discounts for all other departments
- Year-round employment
- Equipment discounts and Employer discounts (part-time and full-time status)
- Fun, team-based environment
- Voted by employees as Indianapolis Top Workplaces eight years running