What are the responsibilities and job description for the Customer Care Representative position at Reynolds Electric, Plumbing, Heating and Air?
Customer Care Representative
Eugene, Oregon | Full-time | Monday-Friday, 8:00 AM-5:00 PM $18-$22/hour weekly profit sharing
Every customer conversation matters.
When a customer calls Reynolds, you're often the first person they connect with. Your job is more than answering the phone. You'll listen to what the customer needs, ask the right questions, gather accurate information, book the right appointment, and help the customer understand what happens next.
You'll work closely with Dispatch, Service Managers, and technicians to make sure customers have a smooth experience from their first call through their service appointment.
If you enjoy helping people, solving problems, staying organized, and working as part of a team, we'd love to meet you.
What You'll Do
- Answer inbound customer calls and help customers with their service needs
- Listen carefully and ask questions to understand the customer's situation
- Gather and accurately enter customer and service information into our CRM
- Book service appointments based on the customer's needs
- Clearly explain our service process and what customers can expect
- Communicate appointment and service updates with customers
- Work closely with Dispatch, Service Managers, and technicians to keep things moving
- Help resolve customer questions and concerns with professionalism and care
- Make outbound calls and follow up with customers when needed
- Maintain accurate notes and documentation
What We're Looking For
We're looking for someone who is:
- Friendly, professional, and comfortable talking with people
- A strong listener who knows how to ask good questions
- Organized and able to stay focused while handling several things at once
- Comfortable using computers and learning new technology
- Detail-oriented and reliable
- Able to stay calm and helpful when a customer is frustrated
- A problem solver who takes ownership and follows through
- A team player who communicates well with others
Previous customer service, call center, scheduling, hospitality, retail, healthcare, administrative, or similar experience is helpful, but we're more interested in your ability to communicate, learn, and take care of customers than having a specific job title on your resume.
Experience with ServiceTitan or another CRM is a plus, but not required.
Why Reynolds?
Reynolds has been serving Eugene and Lane County for more than 65 years. We're a family-owned company that continues to grow, and our Customer Care team plays an important role in that growth.
Our team is guided by four Core Values:
Built on Character Committed to Integrity Driven by Growth Winning Together
We also believe in helping our people grow. A Customer Care role can be a starting point for building skills and exploring opportunities in Customer Care, Dispatch, Customer Experience, and other areas of the company.
What We Offer
- $18-$22/hour weekly profit sharing
- Monday-Friday, 8:00 AM-5:00 PM schedule
- Medical, dental, and vision insurance
- Employer-paid employee medical, dental, and vision premiums
- 401(k) with a 3% company match
- Paid time off and holidays
- Training and career development opportunities
- A stable, established local company with a strong reputation
Ready to Make a Difference?
If you're someone who enjoys helping people, staying organized, and being part of a team, we'd love to hear from you.
Apply today and start your next chapter with Reynolds.
Salary : $18 - $22