What are the responsibilities and job description for the Senior HVAC Technician / Field Supervisor position at REYES HVAC SOLUTIONS LLC?
Who we are — honest version
One Hour Heating And Air Conditioning of North Rockford is a brand new franchise location, opening in the Machesney Park area. We are owned and operated locally. Right now, we have a dispatcher and a vision and we're looking for the technician who helps us build the rest.
One Hour Heating And Air Conditioning of North Rockford is a brand new franchise location, opening in the Machesney Park area. We are owned and operated locally. Right now, we have a dispatcher and a vision and we're looking for the technician who helps us build the rest.
What we are a locally owned business operating under the One Hour Heating & Air Conditioning brand part of Authority Brands, one of the largest home service franchise systems in the country. That means we launch with national marketing infrastructure, proven operational systems, the Success Academy training platform, and a brand that homeowners already recognize and trust. You don't build from scratch in a vacuum you build with a national engine behind you.
- Base salary: $75,000–$90,000 depending on experience, certifications, and licensure
- Commission on your own work — earn on every service call you close, every membership you sell
- Team performance override — as the operation grows and techs are added, you earn a percentage override on your team's revenue; the more you build, the more you earn
- $5,000 sign-on bonus — paid once 60 days are completed
- Company vehicle — fully equipped work truck you're not driving your personal vehicle to job sites
- Company phone — provided on day one
- Tools provided — specialty diagnostic and service tools supplied; you bring your personal hand tools
- Health insurance — medical coverage available details provided at offer stage
- 401(k) with 4% company match — one of the stronger match rates in this market
- Paid licensing testing — if you're close to your master license or NATE and haven't tested yet, we cover it
- Success Academy training — structured, paid training from day one; certifications, online courses, webinars, and classroom programs through One Hour's national platform
The role — what you'll actually be doing
You'll be the primary field technician and on-site leader for One Hour of North Rockford. In practical terms, that means you run service calls, represent the brand in the field, and set the standard for how this operation operates day-to-day. As we grow and add technicians, you'll transition into a true Field Supervisor role — coaching new hires, managing job quality, and sharing in the financial upside of the team you help build.
You'll be the primary field technician and on-site leader for One Hour of North Rockford. In practical terms, that means you run service calls, represent the brand in the field, and set the standard for how this operation operates day-to-day. As we grow and add technicians, you'll transition into a true Field Supervisor role — coaching new hires, managing job quality, and sharing in the financial upside of the team you help build.
This is not a role where you punch in, run calls, and go home. It's a role where your judgment, professionalism, and technical expertise directly shape the reputation and trajectory of a new business in this market.
Key responsibilities
Key responsibilities
- Diagnose and repair residential HVAC systems — furnaces, air conditioners, heat pumps, ductless systems, humidifiers, air purification, zoning systems, and packaged units
- Educate customers clearly on system condition, present 2–3 solution options, and close service recommendations with integrity — no pressure tactics, ever
- Represent the One Hour brand in every customer interaction: on-time arrival, clean uniform, floor savers in the home, spotless vehicle, and professional communication
- Debrief each call accurately with dispatch; complete documentation and invoicing to standard
- Promote and sell Club Membership™ plans to build recurring revenue and long-term customer relationships
- As team grows: supervise and schedule field personnel, conduct ride-alongs, evaluate technician performance, and provide hands-on technical coaching
- Ensure OSHA compliance and safe practices on every job site
- Participate in all company-sponsored and Success Academy® training programs
- Provide weekly field input to ownership on operational improvements, equipment needs, and customer patterns
Required qualifications
- 5 years of hands-on residential HVAC service and repair experience
- EPA 608 Universal certification
- Valid Illinois driver's license and clean driving record
- Ability to pass background check and drug screen
- Strong customer communication skills — you can explain a heat exchanger crack to a homeowner without talking down to them
- Personal hand tools required for the trade
Preferred — not deal-breakers
- NATE certification (or willingness to test — we pay for it)
- Illinois HVAC master license or working toward it
- Experience with ductless / mini-split systems
- ServiceTitan or similar dispatch/CRM experience
- Prior supervisory or lead tech experience
- Manufacturer certifications (Carrier, Trane, Lennox, etc.)
Growth & opportunity — what being first actually means
Being the first technician at a startup franchise is not a consolation prize. It means something specific:
Being the first technician at a startup franchise is not a consolation prize. It means something specific:
- You set the service standard. The way you run calls today becomes the playbook for every technician hired after you.
- You have a direct line to ownership. No chain of command between you and the person making decisions — your input matters and gets used.
- Your income scales with the team. The override commission structure means your earning potential grows every time a new technician joins — you're not capped at what you can do alone.
- Clear path to Field Supervisor. As volume grows, the supervisory role formalizes — with the compensation structure to match.
- Certifications and licensing are funded. If you want to advance your credentials, we back it financially.
Why One Hour — and why this role over a bigger shop
- You are not a number. We have one dispatcher and one open field role. Ownership knows your name, your goals, and your callout list by heart — because that's the size of this team right now.
- National brand, local decisions. One Hour's "Always on Time or You Don't Pay a Dime" guarantee puts homeowners at ease before you arrive. But all operational decisions are made locally — you have a voice in how things run.
- No high-pressure sales quotas. One Hour's model is built on options and education, not closing scripts or pressure tactics. You present choices and let homeowners decide — and you still earn well doing it that way.
- Your truck is ready. Your tools are covered. Your phone is on us. No out-of-pocket nickel-and-diming for equipment you need to do the job right.
- The commission structure scales with you. As we add techs, your override income grows. Most shops give you a raise — we give you a stake in the team's performance.
- A system, not a guess. One Hour and Authority Brands give us access to dispatch tools, training infrastructure, marketing support, and operational playbooks that would take an independent shop a decade to build. We're starting with a foundation, not from scratch.
Ready to be the one who builds this?
We're interviewing now and moving quickly we launch in approximately two weeks. If you have the skills and you're looking for something more than a paycheck at a place that doesn't know your name, we'd like to talk.
Salary : $75,000 - $90,000