Field IT Engineering Technician

Responsibilities:

• See to it that vendors are providing agreed upon support to internal customers residing at the company’s distribution centers and manufacturing plants, coordinates projects with associated resources, and meets with business leaders and with Reyes Holdings IT to drive positive end results
• Ensures that all Reyes Holdings IT infrastructure and equipment in field-based locations is properly configured and installed in collaboration with other IT teams who implement solutions that meet the needs of the company’s field operations team
• Identify areas for improvement in IT infrastructure and supports services to then implement changes to increase efficiency in operations, ensuring they are aligned with the needs of the business
• Partner with external vendors and business unit leads to provide comprehensive end-user solutions while keeping up with technology trends to support problem solving
• Assist vendors in solving issues with business applications and hardware and provide summary reports to manager on day-to-day activities and project updates, ensuring 100% conformance to organizational hardware and software standards
• Schedule project and deployment tasks between the company, Reyes Holdings, and vendors, under the direction of field IT engineering manager
• Other duties as assigned

Qualifications:

Required Education and Experience:

• Bachelor’s degree with 1 to 2 plus years of experience in a technical support environment working with and implementing projects or High School Diploma and 5 plus years of experience in a technical support environment working with and implementing projects

Preferred Education and Experience:

• Bachelor’s Degree
• Experience with IT infrastructure, hardware, and software
• Agile Project Management, ADO, Microsoft Project and other project management tools experience

Benefits: At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings. Equal Opportunity Employee & Physical Demands: Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments. Background Check and Drug Screening: Offers of employment are contingent upon successful completion of a background check and drug screening. Pay Transparency: Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.