What are the responsibilities and job description for the Customer Support Specialist & Office Coordinator position at Rex Pest Control?
About Us
Rex Pest Control has protected homes and businesses across West Texas since 1997. Under new ownership, we're modernizing and growing fast: moving from paper to a new software system, expanding our service area, and building a team that wants to grow with us.
About the Role
You'll be the first voice our customers hear and the person who keeps the office running. This is a fast-paced, hands-on role for someone organized, quick to learn new software, and comfortable handling several things at once. You'll work directly with the owners and our technicians every day.
What You'll Do
Answer incoming calls and emails professionally, and turn inquiries into booked service
Explain our services and pricing, and sell new pest control plans
Schedule and adjust technician routes and appointments
Resolve billing questions and customer issues from start to finish
Enter and manage invoices, payments, and accounts receivable in QuickBooks
Enter customer and service records in our field service software (PestPac), and help with our move from paper to digital
Handle general office tasks: mailings, filing, and organizing records
What You'll Need
1 years of office, customer service, or administrative experience
Strong computer skills: typing, email, spreadsheets, and learning new software quickly (this is a must)
Accuracy and attention to detail with data entry
A confident, friendly phone presence
Ability to work independently, manage your time, and follow processes once trained
Reliable transportation and dependable attendance
Nice to Have
QuickBooks experience
Sales, scheduling, or dispatch experience
CRM experience (PestPac, ServiceTitan, GorillaDesk, Salesforce, or similar)
Pest control, home services, or property management background
What We Offer
Competitive pay, paid holidays, bonuses, etc.
Paid training
A chance to get in early with a growing company and grow your role along with it
Pay: $14.00 - $19.00 per hour
Expected hours: 40.0 per week
Application Question(s):
- A customer calls upset about a charge they don't recognize. What would you do?
- Describe a time you sold something or convinced a customer to buy or upgrade.
- Are you willing to complete a 30-minute computer and phone skills test during the interview?
Work Location: In person
Salary : $14 - $19