What are the responsibilities and job description for the Customer Service Representative position at Rex Moore Electrical & Systems Contractors & Engineers?
The Customer Service Representative is responsible for answering incoming calls for Service/Technical Services team and field accordingly to optimize the client experience. The ideal candidate will have the ability to work in a fast paced, customer centric environment that is committed to delivering superior service in a timely fashion.
Responsibilities Include, but are not limited to the following:
Qualifications include, but are not limited to the following:
Must have:
Responsibilities Include, but are not limited to the following:
- Answer incoming phone calls for Technical Services team and field accordingly to ensure the client experience is optimized.
- Issue management skills and ability to prioritize tasks.
- Ability to fill in for the other team members when they are not available (i.e. sick or out in the field).
- Must be able to be a self-starter. Take the initiative when issues or tasks, normally performed by others (or not) present themselves, plan a course of action and see it through.
- Set up service orders for technicians, sales team.
- Invoice service, testing, inspection and monitoring orders and e-mail the invoices to appropriate client.
- Complete contract forms, request insurance certificates, and process pre-liens as required.
- Work with Corporate Collections Team to ensure the collections of invoices is timely.
- Establish monitoring agreements. Reconcile the monthly TMS charges to the established accounts.
- Must be able to go the extra mile and welcome challenges and opportunities to learn and/or better themselves.
- Schedule and complete project start-ups and all the paperwork that they entail.
- RMI coordination with UL certification, testing and inspection schedule.
- Drop off and pickup plans from local jurisdictions to expedite the permit submittal process.
- Manage fire alarm testing paperwork and file structure.
Qualifications include, but are not limited to the following:
Must have:
- Good computer skills ( Microsoft Dynamics, Microsoft Excel, Microsoft Work, Microsoft Outlook,)
- Good communication skills.
- Dependable, self-starter, good attitude, good work ethic, ability to work with many different personalities and management styles.
- Clean driving record.
- Technical Systems/Construction background, Enterprise Resource Planning (ERP) software.
- Problem solving