Customer Success Manager

Position Overview: We are seeking a Customer Success Manager with significant experience in the Life Sciences or Materials Science sector and a strong background in the technical deployment of enterprise software solutions. The ideal candidate will be committed to collaborating with customers to achieve success through “win-win” negotiations and will serve as a trusted business and technical advisor.

Key Responsibilities:

• Bring the 'Voice of the Customer' into decision-making processes.
• Act as a trusted business technical advisor and collaborate with internal stakeholders to enhance customer value.
• Partner with Product, Services, and other Customer Success Managers to enrich the end-to-end customer experience.
• Consult with customers on best practices and the use of Revvity Signals products.
• Provide roadmap updates and targeted product feature presentations to customers.
  
  
  

Basic Qualifications:

• Bachelor’s Degree in a scientific field (e.g., Chemistry, Biology, Chemical Engineering) or equivalent relevant experience.
• 5 years of experience in a software environment, preferably SaaS.
• 3 years of experience in customer-facing software consulting, professional services, or presales capacity.
• 3 years of experience collaborating with cross-functional teams on high-priority and time-sensitive issues.
• 3 years of experience in life sciences or industrial chemical markets.
  
  
  

Preferred Qualifications:

• Ability and confidence to interact with technical and scientific personnel at various levels.
• Strong collaboration skills, effective communication, and the ability to inspire and influence others.
• Strong written and oral English communication skills.
  
  
  

Why Join Us: At Revvity Signals, we value innovation, collaboration, and customer success. Join our team and be part of a dynamic environment where you can make a significant impact.

What do we offer?

We provide competitive and comprehensive benefits to our employees. Below are some highlights of our benefits:

• Medical, Dental, and Vision Insurance Options
• Life and Disability Insurance
• Paid Time-Off
• Parental Benefits
• Compassionate Care Leave
• 401k with Company Match
• Employee Stock Purchase Plan
  
  
  

Learn more about Revvity’s benefits by visiting our Bswift page. Log-In instructions are provided towards the bottom of the Bswift page.

For benefit-eligible roles only. Part-time and temporary roles may not be eligible for all benefits listed. Please reach out to your recruiter for more information.