What are the responsibilities and job description for the Professional Services Implementation Manager position at Revver?
The Company
Revver is a leading SaaS document management company focused on helping businesses streamline and optimize their document-related work. Our platform empowers organizations to automate processes, enhance security and compliance, and improve overall efficiency. With the stability of a 20 year-old company and the agility of a startup, we are dedicated to driving innovation in intelligent document management and automation.
Who You Are
- A seasoned Professional Services or Implementation leader who has successfully delivered SaaS customer onboarding, deployments, or technical services at scale.
- Someone with a proven playbook for driving customer adoption, managing implementation capacity, and ensuring predictable, repeatable success.
- An emotionally intelligent professional who excels at building trust with customers, cross-functional partners, and internal teams.
- Comfortable operating in both strategic and hands-on capacities—you can design processes, coach team members, and personally lead complex implementations when needed.
- Highly organized, proactive, and calm under pressure, with the ability to navigate competing priorities and customer expectations.
- A natural problem-solver who loves optimizing workflows, improving delivery frameworks, and creating clear structure in a growing department.
What You’ll Bring to the Table
- 5–7 years of experience in Professional Services, Implementation, or Technical Services within a SaaS environment.
- A track record of success developing implementation methodologies, improving onboarding timelines, and driving measurable customer outcomes.
- Experience working directly with customers in technical or semi-technical engagements (system configuration, data migration, integrations, training, best-practice consulting, etc.).
- Strong project and program management abilities with the ability to manage multiple customer implementations simultaneously.
- Excellent communication skills—able to translate technical concepts into clear, actionable guidance for both customers and internal teams.
- Demonstrated ability to partner with Sales, Product, Engineering, Support, and Customer Success to drive operational alignment and improvements.
- Experience developing or optimizing processes, documentation, and playbooks for scalable delivery.
- Prior experience managing or mentoring implementation or professional services team members strongly preferred.
- Industry experience in document management, workflow automation, or related spaces is a plus, but not required.
What You’ll Do
- Lead Revver’s Professional Services / Implementation function, owning the full delivery lifecycle—from project scoping and kickoff through configuration, training, launch, and post-go-live transition.
- Develop, refine, and execute a repeatable implementation playbook that improves efficiency, reduces time-to-value, and enhances customer experience.
- Oversee a portfolio of customer onboarding projects, ensuring timelines, milestones, and expectations are consistently met.
- Partner with Sales to support pre-sales scoping, level-of-effort estimates, and customer readiness assessments.
- Collaborate closely with Product and Engineering to communicate customer requirements, influence product roadmaps, and manage technical dependencies.
- Build strong relationships with Customer Success and Support to ensure smooth handoffs, alignment on deliverables, and proactive issue escalation.
- Monitor and report on implementation KPIs such as utilization, project health, customer satisfaction, and time-to-live.
- Identify opportunities to expand services offerings (training packages, integrations, migrations, workflow consulting, etc.) and help shape the long-term professional services strategy.
- Improve internal documentation, SOPs, templates, and tools to support operational excellence and scale.
- Handle escalated or complex implementation situations with professionalism, clarity, and empathy.
You Get Bonus Points With
- Experience managing a Professional Services or Implementation team.
- Background in workflow automation, document management, or business process technology.
- Familiarity with project management methodologies (PMP, Agile, Scrum, etc.).
- Experience working with APIs, integrations, or light technical configuration.
- A bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
What We Offer
- Regular in-office presence required
- 10 paid holidays
- Uncapped PTO
- Parental leave
- Competitive salary and benefits
- Bonus Plan
- Opportunities to make a real impact and grow your career
- Top-notch work-life balance and company culture
Apply Today!
Revver is an EEO employer; M/F/D/V. We offer PTO, Medical, Dental, Vision, HSA (with match), 401(k) (with match), Life Insurance, and many perks. The salary for this position is dependent on experience. Only local, Utah candidates will be considered.