What are the responsibilities and job description for the Customer Service Representative (PT) position at Revv Aviation?
Revv Aviation is an aviation services company dedicated to a people-first philosophy. With multiple locations throughout the Midwest, Revv has created a one-stop shop for all aviation needs, setting us apart from the competition. Each hub offers a variety of charter, pilot training, avionics, maintenance, fuel and line services, aircraft sales and acquisition, aircraft rental, hangar and aircraft management.
The Customer Service Representative functions as a brand ambassador by providing expert care and support to all customers. The Customer Service Representative creates a welcoming environment by greeting guests upon arrival, answering questions, assisting with checking in, reserving rental cars or hotels as needed, and maintaining a clean and organized lobby.
- Provide first-rate customer service by greeting all customers upon entry, assisting with check-ins, processing payments, and answering questions.
- Maintain FBO Lobby by adhering to cleanliness policies and keeping the coffee bar stocked.
- Answer the phone and direct calls.
- Track cash drawer and associated invoices.
- Invoice for fuel, rentals, lessons, handling fees, etc.
- Monitor charter sheets and communicate changes and flight activity.
- Keep records, contracts, and documentation of pilots, students, and customers.
- Other duties as assigned.
- Customer service experience, preferably in a fast-paced environment.
- High School Diploma or GED Equivalent required
- Ability to multitask
- Knowledge in Microsoft Office, Word, and Excel