What are the responsibilities and job description for the Strategic Design and Experience Lead position at Revolve Solutions LLC?
Position Summary
The Strategic Design and Experience Lead serves as the Government's primary design thought partner and customer experience strategist. This position bridges O&E (Task 2) and IT, Cybersecurity, and Data (Task 3) operations, driving innovation in how information, services, and experiences are delivered to the military community through human-centered design and data-informed strategies.
Key Responsibilities
- Serve as primary design thought partner and customer experience strategist to Government leadership
- Bridge O&E and IT/Cybersecurity/Data operations to drive innovation
- Foster human-centered design principles across all program deliverables
- Guide creative and brand strategy development and implementation
- Interpret customer feedback and user insights to inform strategic decisions
- Enable modern, accessible, and data-informed customer experiences
- Provide design vision and innovation strategies to senior leadership, PMs, and product owners
- Apply modern design practices and accessibility standards (Section 508/WCAG)
- Manage UI/UX testing, evaluation, and optimization processes
- Develop UX strategies incorporating journey mapping, usability testing, and iterative design
- Support agile website and application development including native mobile applications
Required Qualifications
- Minimum 5 years of experience shaping and delivering strategic design, customer experience, and/or brand innovation initiatives for Government or large-scale enterprise systems
- Minimum 5 years of experience with human-centered design, analysis of user feedback and behavioral data, and/or creative/brand strategy
- Minimum 3 years of experience providing design vision and innovation strategies to senior leadership
- Minimum 3 years of experience applying modern design practices, accessibility standards, and digital UX principles in agile development environments
- Possess a minimum of a favorably adjudicated Tier 3 security investigation
Desired Qualifications
- Bachelor's degree in Communications, Marketing, Human-Centered Design, Business, or related field
- Experience interpreting user-centered data and digital performance measures
- Certifications in usability/UX design, PMI PMP/PgMP, human-centered design, or analytics/marketing
Pay: $140,000.00 - $185,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you possess a minimum of a favorably adjudicated Tier 3 security investigation?
Work Location: Hybrid remote in Alexandria, VA 22314
Salary : $140,000 - $185,000
