What are the responsibilities and job description for the UX Researcher position at Revolut?
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70 million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000 people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
The Product team shapes the experiences that power Revolut. They turn complex problems into simple, scalable solutions — collaborating across Design, Engineering, and Data to build features our customers love.
We're looking for a UX Researcher to better understand our customers and guide product development based on evidence. You'll be part of the team building world-class financial features at a global scale.
Up to shape what's next in finance? Let's get in touch.
What You’ll Be Doing
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70 million customers get more from their money every day.
As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000 people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
The Product team shapes the experiences that power Revolut. They turn complex problems into simple, scalable solutions — collaborating across Design, Engineering, and Data to build features our customers love.
We're looking for a UX Researcher to better understand our customers and guide product development based on evidence. You'll be part of the team building world-class financial features at a global scale.
Up to shape what's next in finance? Let's get in touch.
What You’ll Be Doing
- Challenging team thinking and senior stakeholder decisions, utilising research-based evidence and insights
- Designing and conducting studies across key Revolut product areas independently and in conjunction with other researchers
- Utilising methods, such as ethnographic and field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, etc., to provide fast and accurate feedback
- Ensuring customer needs are met and at the heart of all design decisions
- Using the right methodology for the right questions while analysing both user behaviour and attitudes through qualitative and quantitative research
- Communicating clearly and efficiently the business value of research to stakeholders
- Experience as a User Experience (UX) Researcher for qualitative research studies, including usability/user testing, surveys, field research, or user interviews
- Experience designing surveys and analysing large datasets using appropriate statistical methods
- Familiarity with experimental research, quantitative research, and behavioural data analysis
- Creative thinking skills
- Fluency in English with impeccable communication skills
- Great customer empathy and a never-settle mindset to solve customers' problems
- A desire to work in a fast-paced, target-driven environment
- Natural curiosity and a willingness to make an impact
- Extraordinary organisational skills and a meticulous eye for detail
- Excellent listening and analytical skills
- Design thinking, visual communication, and information design skills
- Experience in financial products or services
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
- Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
- Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice