Pharmacy Technician - Customer Experience

Company Overview:

ReviveRX is the premier licensed pharmacy specializing in health, wellness, and restorative medicine. We focus on treating the source, not just the symptoms, utilizing industry-leading technology. Collaborating with innovative pharmacists, healthcare providers, and pharmaceutical manufacturers, we provide personalized care. Our mission is to optimize treatment, revolutionize healthcare, and empower individuals to live vibrant lives. We welcome you to join us in our commitment to holistic wellness and personalized medicine.

Equal Employment Opportunity (EEO) and Affirmative Action Commitment

Revive RX is committed to providing equal employment opportunities and render affirmative action to all employees and applicants for employment, including individuals who are members of underrepresented groups, without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by applicable federal, state, or local laws.

Summary/Objective

Enhances customer satisfaction by providing technical support, resolving issues, and ensuring a smooth interaction with the company's products and services. Responsible for tracking customer experiences, collaborating with various teams to improve services, and responding to customer inquiries promptly and effectively.

Essential Functions

-Weekend and late-night work may be required. 

· Provides information to customers about products or services. Assists customers in understanding the features, benefits, and pricing of products or services.

· Handles the purchase process, ensures orders are accurate, creates customer accounts, and processes payments securely.

· Communicates with customers via phone, SMS, or email to answer questions about products or services. Addresses customer inquiries and concerns through various communication channels.

· Updates patient on any delays in prescription fulfillment and offering solutions when able

· Responds to customer inquiries regarding shipping status of orders, order tracking, and order status changes. Keeps customers informed about the progress of their orders.

· Processes invoices for payment and ensuring payment is received from the customer. Manages the financial aspect of customer transactions.

· Identifies customer needs and takes proactive steps to maintain positive experiences and anticipates and meets customer needs to create positive interactions.

· Documents records of customer interactions, issues, and feedback for reference and analysis.

· Ensures completion of daily tasks assigned to the Customer Experience department.

· Communicates with providers when necessary to resolve prescription clarifications.

· Performs other related duties as required and assigned.

Required Education and Experience 

- At least 2 years' experience as a Pharmacy Technician 

- 2 years' experience in customer service or a call center environment 

Hours: Mon-Fri 9am to 6pm

Skills and Attributes

· Excellent written and verbal communication skills

· Flexibility and desire to take on additional responsibilities

· Ability to multi-task while maintaining attention to detail and deadlines

· Empathetic - Ability to appreciate and be sensitive to the feelings of others.

· Problem solving and time management skills

Work Environment   

This job operates in an office and pharmacy environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

Physical Demands  

This position requires frequent sitting, walking, standing, reading, seeing, speaking, hearing, listening, organizing, interpreting data and information, operating pharmacy and sterile equipment, typing using a computer keyboard and mouse, viewing a computer screen monitor, and use of a telephone. Some positions may require lifting, occasional bending or kneeling. The working environment consists of an indoor and climate-controlled setting the majority of the time. The employee may regularly lift and/or move objects up to 25 pounds. 

Travel 

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Please note that for all job positions, applicants must possess a valid government-issued photo ID that is not expired or temporary. Additionally, candidates should be prepared to provide documentation for proof of education or employment history. This requirement is essential to expedite the onboarding process and minimize potential delays in start dates. Thank you for your cooperation and understanding.