What are the responsibilities and job description for the IT Operations Support Technician II (1099 Contract)) position at ReviveRX and Ways2Well?
ReviveRX is the premier licensed pharmacy specializing in health, wellness, and restorative medicine. We focus on treating the source, not just the symptoms, utilizing industry-leading technology. Collaborating with innovative pharmacists, healthcare providers, and pharmaceutical manufacturers, we provide personalized care. Our mission is to optimize treatment, revolutionize healthcare, and empower individuals to live vibrant lives. We welcome you to join us in our commitment to holistic wellness and personalized medicine.
Position Summary
The IT Operations Technician II serves as a critical resource for end-user technology support across the company. This hands-on, on-site role is responsible for the day-to-day support of Windows and macOS devices, Microsoft 365 applications, multi-factor authentication tools, and enterprise IT systems. The ideal candidate brings strong technical aptitude, exceptional communication skills, and a service-first mindset — with demonstrated experience supporting executive leadership and operating effectively in a fast-paced, compliance-driven healthcare environment.
Key Responsibilities
End-User Technical Support
- Serve as the primary point of contact for Tier I-II technical support requests submitted via ticketing system, phone, email, and walk-up
- Diagnose and resolve hardware, software, and connectivity issues on Windows 10/11 and macOS devices
- Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, Word, Excel, and PowerPoint
- Troubleshoot Microsoft Authenticator and multi-factor authentication (MFA) issues, including device registration and access recovery
- Administer and support environments via Microsoft Admin Center, including user account management, licensing, and group policies
- Troubleshoot macOS-specific application and system issues, including OS updates, permissions, connectivity, and software compatibility
Device Management & Imaging
- Perform laptop imaging, configuration, and deployment for new hires and device refresh cycles
- Maintain device inventory records and ensure accurate asset tracking across both organizations
- Manage device enrollment in MDM/endpoint management platforms (e.g., Intune/Endpoint Manager)
- Coordinate equipment staging, setup, and decommissioning in alignment with IT lifecycle policies
Executive & VIP Support
- Provide dedicated, high-priority technical support for C-suite and senior leadership with discretion and professionalism
- Proactively identify and resolve potential issues before they impact executive productivity
- Assist with AV/conferencing setup and troubleshooting for leadership meetings, presentations, and video calls
- Handle sensitive requests with confidentiality and a white-glove service approach
Customer Service & Communication
- Deliver outstanding customer service to all staff, maintaining a calm, patient, and solutions-oriented demeanor
- Communicate technical issues and resolutions clearly to non-technical users, both verbally and in writing
- Document all support activities, troubleshooting steps, and resolutions accurately in the IT ticketing system
- Follow up on open tickets to ensure timely resolution and end-user satisfaction
IT Operations & Collaboration
- Collaborate with the IT team on infrastructure projects, system upgrades, and security initiatives
- Support onboarding and offboarding processes including account provisioning, hardware setup, and access management
- Assist with HIPAA-compliant data handling practices and adherence to IT security policies
- Escalate complex or unresolved issues to Tier III or appropriate IT leadership with thorough documentation
Required Qualifications
- Associate's degree in Information Technology, Computer Science, or related field; or equivalent work experience.
- 2 years of experience in a Tier I/II IT support or helpdesk role
- Proven hands-on experience supporting both Windows 10/11 and macOS environments
- Demonstrated experience supporting Microsoft 365 suite and Microsoft Admin Center
- Experience with laptop imaging and device deployment workflows
- Prior experience providing support to executive or senior leadership personnel
- Windows 10/11 — installation, configuration, troubleshooting, updates, and Group Policy
Preferred Qualifications
- Relevant certifications: CompTIA A , Microsoft 365 Certified: Modern Desktop Administrator, or Apple Certified Support Professional (ACSP)
Work Environment & Physical Requirements
- Fast-paced, compliance-driven healthcare and specialty pharmacy environment where
- Adherence to HIPAA standards and IT security policies
- Exposure to sensitive business and patient-related information
- Collaborate with cross-functional teams and interact with staff at all levels of the organization, including C-suite leadership
- Ability to lift and carry IT equipment, including desktop computers, monitors, and peripherals, up to 50 pounds
- Prolonged periods of sitting, standing, and walking throughout the facility to provide on-site support
- Ability to bend, kneel, crouch, or crawl in confined spaces to access hardware, cabling, or equipment installations
- Frequent use of hands and fingers for typing, equipment handling, and fine motor tasks related to hardware setup and repair
- Ability to work at a computer workstation for extended periods with visual acuity sufficient for screen-based tasks
- Occasional climbing of ladders or step stools for AV or equipment mounting needs
- Ability to transport equipment between office locations or floors as needed
Why Join ReviveRX?
The best work happens when purpose meets opportunity. At ReviveRX, you'll work with a passionate, driven team that's redefining what pharmacy can be — with the resources, leadership, and culture to back it up. We offer competitive compensation, strong benefits, and real room to grow, lead, and make your mark.
Equal Employment Opportunity (EEO) and Affirmative Action Commitment
ReviveRX is committed to providing equal employment opportunities and render affirmative action to all employees and applicants for employment, including individuals who are members of underrepresented groups, without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other status protected by applicable federal, state, or local laws.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions.
Salary : $40