What are the responsibilities and job description for the Engagement Specialist position at Revive?
Description
About Us:
ReviveHealth is a U.S. based, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re a part of a high-performance team that has reinvented the health care experience and is driving the adoption of next generation virtual care. Our mission is to provide individuals with personalized direct access to comprehensive care, including urgent and primary care, pharmacy, mental health and more. Our vision is to deliver a service model that responds to an individual’s circumstances, capabilities, and preferences. Our model emphasizes relationships and meaningful interactions focused on motivation, engagement, empowerment, conviction, and resilience.
This is a remote position however occasional regional travel to customer locations will be required as needed to support onsite member engagement activities (8-10 one-day driving trips per year; little-to-no overnight travel), concentrated in summer and end-of-year peak periods.
The Engagement Specialist provides partner-facing data insights, member utilization trends, and recommendations to drive partner and customer engagement. Supports prioritization, reporting, and planning in collaboration with Partner Directors and Partner Success Managers. Creates and maintains the engagement calendar and helps execute partner-centric engagement strategies, such as partner, broker, customer, and member-facing tactics to increase utilization and satisfaction in alignment with strategic partnership goals.
Duties
About Us:
ReviveHealth is a U.S. based, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re a part of a high-performance team that has reinvented the health care experience and is driving the adoption of next generation virtual care. Our mission is to provide individuals with personalized direct access to comprehensive care, including urgent and primary care, pharmacy, mental health and more. Our vision is to deliver a service model that responds to an individual’s circumstances, capabilities, and preferences. Our model emphasizes relationships and meaningful interactions focused on motivation, engagement, empowerment, conviction, and resilience.
This is a remote position however occasional regional travel to customer locations will be required as needed to support onsite member engagement activities (8-10 one-day driving trips per year; little-to-no overnight travel), concentrated in summer and end-of-year peak periods.
The Engagement Specialist provides partner-facing data insights, member utilization trends, and recommendations to drive partner and customer engagement. Supports prioritization, reporting, and planning in collaboration with Partner Directors and Partner Success Managers. Creates and maintains the engagement calendar and helps execute partner-centric engagement strategies, such as partner, broker, customer, and member-facing tactics to increase utilization and satisfaction in alignment with strategic partnership goals.
Duties
- Analyze and report on customer and member utilization trends under each strategic partner
- Identify opportunities for targeted engagement and proactive support
- Support strategic prioritization across customers and partners
- Create and maintain engagement calendar
- Provide occasional regional coverage support for onsite member engagement activities
- Assist in preparation of dashboards and business review materials
- Act as a bridge between data/analytics and partner-facing teams
- Develop and manage partner, customer, broker, and member communications plans
- Develop and continuously improve collateral that supports partner goals
- Download and consolidate data from multiple sources to support the creation of engaging presentations
- Document engagement interactions within the CRM to foster strategic action and follow-up.
- Support materials for partner Quarterly Business Reviews (QBRs) and End-of-Year meetings.
- Identify opportunities for and plan and coordinate customer events to enhance engagement and relationship-building.
- Stay informed about product offerings and industry trends to effectively support customers and enhance service delivery.
- 2–5 years in member engagement marketing, success enablement, and/or analytics roles
- Comfortable working with dashboards, KPIs, and utilization data
- Highly collaborative and proactive communicator
- Experience in digital health, member engagement, or behavior-driven programs
- Familiarity with customer relationship management (CRM) software and data analysis tools (proficiency with Microsoft Dynamics preferred)
- Strong communication and interpersonal skills to effectively engage with customers and team members.
- Excellent organizational skills and attention to detail.
- Ability to work collaboratively in a team-oriented environment
- Strong problem-solving skills with the ability to think critically and adapt to changing situations.
- Associate’s or Bachelor’s degree in related field
- Occasional regional travel (8–10 one-day driving trips per year; little-to-no overnight travel), concentrated in summer and end-of-year peak periods.
