Long Term Program Administrator

REPORTS TO: Chief Operations Officer (COO) or Director of Clinical Operations (DCO)

SCHEDULE: Monday-Friday 8am-5pm, On call as needed                            FLSA STATUS: Exempt   

POSITION SUMMARY: The Long-Term Program Administrator (LTPA) is a key leadership role responsible for overseeing Phases 2 and 3 of the recovery program at Revive Life House, operated by Revive Ministries, Inc. This position is responsible for ensuring the effective implementation of program policies and procedures, supporting client progress, and maintaining alignment with both internal standards and external regulatory requirements.

The LTPA must possess in-depth knowledge of the program’s structure, clinical expectations, and compliance standards, as well as a strong familiarity with other long-term recovery programs across Kentucky. The role requires clear communication of the program’s core principles and values to clients, families, and stakeholders. In addition to supporting client success, the LTPA directly supervises support staff, peer support specialists, and interns, while fostering collaboration across departments to ensure continuity of care and operational excellence.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Program Oversight & Client Services

1. Direct day-to-day operations of Phases 2 and 3 of the long-term recovery program, including sober living homes.
2. Facilitate smooth transitions of clients from Phase 1 to subsequent phases.
3. Ensure client participation in all required clinical, medical, and programmatic services.
4. Oversee client compliance with program requirements, including job readiness (Phase 2), employment (Phase 3), weekly fee collection, and Service Team accountability meetings.
5. Serve as the point of contact for escalated client/family concerns and compliance issues.
6. Intervene in emergencies or critical incidents and notify the COO/DCO as necessary.
7. Monitor and manage client property and inventory.
8. Resolve client grievances from Phases 2 and 3.

           Staff Management

1. Supervise and coordinate schedules and activities of support staff, peer support specialists, and interns.
2. Lead the hiring, training, evaluation, and discipline of all Phases 2 and 3 staff.
3. Conduct 90-day and annual performance evaluations for direct reports.
4. Fill in for staff as needed to ensure uninterrupted service delivery.
5. Provide guidance and consultation to staff and ensure adherence to confidentiality standards.

           Compliance and Policy

1. Develop and implement operational policies and procedures in accordance with CARF, ASAM, AODE, and other applicable standards.
2. Act as an internal auditor by reviewing client records, incident reports, and program logs for accuracy and compliance.
3. Oversee and sign off on all disciplinary actions through the client disciplinary board.

           Collaboration and Communication

1. Promote effective communication and collaboration across departments.
2. Maintain positive relationships with external partners, including potential employers for workforce development and volunteer organizations.
3. Ensure all volunteers and external facilitators align with organizational goals and values.
4. Attend and lead staff meetings, trainings, and organizational events.

           Data and Program Development

1. Assist with data collection and analysis related to program performance and service delivery.
2. Contribute to the planning and facilitation of program-wide events.

           General Expectations

1. Present a professional, caring, and respectful demeanor to clients, staff, and external stakeholders.
2. Maintain a clean, safe, and supportive work environment.
3. Perform other duties as assigned.

BACKGROUND/ EDUCATION:

1. Have at least three years of full-time employment experience working directly with adults in a Human Services setting.
2. Ability to work in a fast paced, dynamic environment.
3. Valid Kentucky Driver’s License.
4. Ability to work in conjunction with the multidisciplinary team to coordinate needed services for clients.
5. Working knowledge and experience of NARR Housing requirements

    QUALIFICATIONS AND REQUIREMENTS

Education & Experience

1. Minimum of three (3) years of full-time experience working with adults in a human services setting.
2. Valid Kentucky Driver’s License required.
3. Experience with NARR housing requirements preferred.

Skills & Competencies

1. Strong organizational, leadership, and communication skills (verbal and written).
2. Ability to manage a fast-paced, dynamic environment with minimal supervision.
3. Proficiency in standards set by AODE, ASAM, CARF, and other governing bodies.
4. Capable of fostering collaboration across multidisciplinary and interdepartmental teams.
5. Professional, dependable, and committed to client recovery outcomes.
6. Demonstrated ability to maintain confidentiality and uphold ethical standards.

WORKING CONDITIONS:

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit, stand, bend, reach overhead and lift up to 10 pounds; travel outside of the office and/or attend meetings both during and after normal work hours, both at or away from the work site.  Exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. May involve walking or standing for brief periods of time.  Requires about 6 hours of sitting and no more than 2 hours of standing or walking in an 8-hour workday. No significant stooping is required.

Environmental Conditions:

The employee will work indoors in a residential setting with central heating and air conditioning.  The house itself is open and ventilated well with central heating and air conditioning.  The person may work outside in heat/cold, wet/humid, and dry/arid conditions during times of community activities for clients.

Mental Demands:

There are several daily deadlines associated with this position, which may cause significant levels of stress for some individuals.  The position must deal with the clients and community representatives daily on a variety of issues and concerns. 

WORK EXPECTATIONS:

1. A minimum of 40 hours per week; must be available on-call for unusual events related to client emergencies on a weekly rotation basis.
2. Must be able to work well with other staff and clients.
3. Some local travel may be required.

AT-WILL EMPLOYER STATEMENT:

Revive Ministries Inc. (Revive) is an At-Will employer.  This means that regardless of any provision on this form, the company or employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.  Nothing in this job description or in any document or statement, written or oral, shall limit the right to terminate employment at-will.  No officer, employee or representative of the company is authorized to enter into an agreement-express or implied-with any individual for employment for a specified period unless such an agreement is in a written contract signed by the Executive Director or Program Director of the company. 

EQUAL EMPLOMENT OPPORTUNITY STATEMENT:

Revive Ministries Inc. (Revive) is an Equal Opportunity employer, and we comply with federal, state, and local laws prohibiting discrimination.  No person shall be discriminated against in employment, training, promotions, transfers, rates of pay, layoffs, any form of compensation or any term or condition of employment based on race, sex, color, religion, national origin, age, marital status, disability, tobacco use, gender identity, genetic information, military status, pregnancy or childbirth, status as a smoker or non-smoker, veteran status, or any other protected class under federal, state or local law.