Client Care & Scheduling Coordinator

Client Care & Scheduling Coordinator – Full Time, Fayetteville AR.

Revive Medical Spa, LLC is seeking a polished, service-driven Client Care & Scheduling Coordinator to join our Dermatology-Led Aesthetics team.

Operating alongside Advanced Dermatology & Skin Cancer Center, PLLC, Revive Medical Spa delivers results-driven aesthetic treatments within a medically directed environment. Our treatments are designed to support long-term skin health through clinically proven services, personalized recommendations, and results you can see. Every client interaction is guided by expertise, safety, and a commitment to exceptional outcomes.

Position Overview

The Client Care & Scheduling Coordinator serves as the primary point of contact for clients and prospective clients by phone, text, email, and other communication channels. This role is responsible for delivering an exceptional client experience while coordinating appointments, answering questions, educating clients on services, and supporting practice growth through effective scheduling and relationship-building.

The ideal candidate is personable, highly organized, sales-minded, and passionate about helping clients navigate their aesthetic journey.

Key Responsibilities

Client Experience & Communication

• Answer inbound calls promptly with a professional, friendly, and knowledgeable approach
• Manage high volumes of inbound and outbound calls, texts, emails, and other client communications
• Serve as a brand ambassador by delivering a consistent, elevated client experience
• Build meaningful relationships with clients and prospective clients through personalized communication
• Identify client needs, answer questions, and provide accurate information regarding treatments, services, products, policies, and pricing
• Assist prospective clients in selecting appropriate consultations and services based on their goals
• Address client concerns professionally and escalate issues when appropriate
• Follow communication protocols and scripts while maintaining a natural, personalized interaction
• Maintain confidentiality and professionalism in all client interactions

Scheduling & Practice Support

• Schedule, reschedule, confirm, and optimize appointments across multiple providers and locations
• Maximize provider schedules through strategic appointment placement and waitlist management
• Conduct appointment confirmations and follow-up communications
• Accurately document client communications and interactions within practice software systems
• Maintain accurate records and ensure database integrity
• Coordinate with providers and team members to support efficient daily operations
• Support practice initiatives, promotions, and special events
• Attend meetings, trainings, and educational events as required

Growth & Performance

• Identify opportunities to recommend services, memberships, products, and future treatments when appropriate
• Support client retention through relationship-building and proactive communication
• Assist with practice growth initiatives and marketing campaigns as directed
• Continuously expand knowledge of aesthetic treatments, skincare products, and practice offerings

Position Requirements

• Exceptional customer service and client care skills
• Strong verbal communication and active listening abilities
• Ability to multitask and remain organized in a fast-paced environment
• Strong attention to detail and follow-through
• Professional, positive, and solution-oriented attitude
• Strong computer proficiency and ability to learn practice software systems
• Ability to adapt communication style to different client personalities and situations
• Team-oriented with a collaborative mindset
• Availability during weekdays, evenings, and Saturdays
• Ability to support clients across multiple Revive Medical Spa locations

What Will Make You Successful

• Passion for delivering an exceptional client experience
• Ability to build trust and rapport quickly
• Strong organizational and time-management skills
• Confidence discussing services and recommending next steps
• Reliable attendance and punctuality
• Self-motivated with a desire to learn and grow
• Ability to remain calm and professional in challenging situations
• Maintains a polished, professional appearance consistent with an upscale medical spa environment

Qualifications

• High school diploma required; some college preferred
• Minimum one year of customer service, scheduling, sales, hospitality, call center, medical office, or spa experience preferred
• Proven ability to provide exceptional customer service
• Experience managing multiple communication channels and priorities
• Computer proficiency required
• Familiarity with aesthetic, dermatology, cosmetic, wellness, or medical spa services preferred
• Bilingual a plus

Physical Requirements

• Ability to sit, stand, and work at a computer and phone for extended periods
• Ability to use standard office equipment, including computers, phones, and headsets
• Ability to occasionally lift or carry office supplies and promotional materials

What We Offer

• Opportunities for professional growth and continuing education
• Competitive compensation
• Health insurance.
• Paid vacation.
• Flexible schedule
• Employee discounts on medical-grade skincare and aesthetic services
• A beautiful, collaborative, and clinically driven work environment

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If you are passionate about delivering exceptional client experiences and want to grow within a Dermatology-Led Aesthetics practice, we would love to hear from you.

Learn more at www.ReviveMedicalSpa.com

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person