Guest Experience & Sales Expert

JOB DESCRIPTION: GUEST EXPERIENCE & SALES EXPERT

DEPARTMENT:
SALES FORCE TEAM MEMBER
REPORTS TO: LOCATION DIRECTOR

GENERAL SUMMARY
This position is responsible for providing a great first and last impression in guest care, selling and understanding our products, specials, and company programs, offering guests additional service opportunities, assisting service providers, while following all company policies and procedures.

DUTIES AND RESPONSIBILITIES: (Including, but not limited to)
Guest Care / Customer Service

Phone Skills - the commitment to using our branded scripts: unique phone greeting, making appointments, confirmation calls, rescheduling, answering questions regarding services, pricing, level system, handling guest conflict, all with professionalism and using our customized scripts when applicable.

New guest tour/Welcome gift - following through with our planned script for our tour, new guest welcome gift, and introducing guests to our loyalty program, referral program, etc.

Greeting Guest - all guests are checked in and told about current specials and promotions.

Closing - following through with Revive's recommended scripts and procedures for offering retail/homecare options, scheduling next visit, offering more service choices to upgrade the guest experience.

Handing Guest Conflict - following through with our specific scripts and procedures.

Sales

Upselling Services, Specials & Promotions, Rebooking, Continued product training, Retail, Gift Cards, Referrals

Tracking / Goals / Rewards

Each Guest Experience & Sales Expert is responsible for focus and effort in hitting their monthly goals by being consistent with scripting and offerings.
When goals are met, rewards are given monthly.

Each Guest Experience & Sales Expert is responsible for tracking on a DAILY, WEEKLY, & MONTHLY BASIS.

Cleanliness & Organization

Reception / Seating Area - Maintaining clean and clutter free area at all times.

Front Desk - Maintaining clean and clutter free area. No drinks, food, or cell phones are to ever be behind the desk

Guest Restrooms - checked 4x a day, clean, refill soap, towels, etc.

Break Room - clean up after yourself when on break, lunch, etc.

Job Specifications

Brand Code/Dress Code - the ability to maintain and present a fashionable, professional image following our brand code requirements of dress, hair, etc.

Continued Education - learning new products, services and creating scripts to professionally offer these items, as well as customer service workshops.

The ability to work independently, as well as with a team.

Constantly being self-motivated and finding productive activities during slower periods of business.

The ability to build and maintain positive, healthy interpersonal relationships with other team members.

Special Position Requirements

Monthly team meetings

Occasional workshops off-site

One-on-one meetings / review tracking/goals

Working Conditions

On a regular basis, requires the ability to walk, ability to stand for 8-10 hours, reach with hand and arms, ability to lift and/or move 50lbs, tolerate spa fragrances.

On an occasional basis, requires the ability to climb a ladder and balance.

On a frequent basis, requires the ability to stoop, kneel, and crouch.

RATE OF PAY
14/Hour Bonus

SCHEDULE
Part Time - average 15-20 hours per week. We are open 7am-7:30pm Monday-Saturday. This department is typically broken into two shifts per day: 6:45am-1:15pm and 1:15pm-7:45pm. Must be available to work Saturdays.

Job Type: Part-time

Pay: From $16.00 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• 8 hour shift

Application Question(s):

• We are open Monday-Saturday 7am-7:30pm, with typical shifts being 6:45am-1:15pm and 1:15pm-7:45pm. Are you available to work any shift within those days & times? If not, what is your availability?
• Why do you want to work at Revive?

Experience:

• Sales Experience: 1 year (Preferred)

Work Location: In person

Salary : $16