What are the responsibilities and job description for the Evening Hotel Front Desk Agent position at Revival Scottsdale Studios?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a smooth check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for guest relations in a hotel or resort environment.
Responsibilities
- Greet guests upon arrival with a warm and welcoming demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Provide information about hotel amenities, services, and local attractions.
- Answer phone calls promptly, demonstrating excellent phone etiquette.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing room assignments and availability.
- Uphold the standards of hospitality management by ensuring the front desk area is clean and organized.
Experience
- Previous experience in a front desk role within a hotel or resort setting is preferred.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Strong knowledge of guest services principles and practices in the hospitality industry.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work well under pressure while maintaining a positive attitude.
- Familiarity with hotel management software is a plus but not required; training will be provided.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality field!
Job Type: Part-time
Pay: $16.00 per hour
Expected hours: 25 per week
Experience:
- Hotel: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Scottsdale, AZ 85254 (Required)
Ability to Relocate:
- Scottsdale, AZ 85254: Relocate before starting work (Required)
Work Location: In person
Salary : $16