What are the responsibilities and job description for the Member Solutions Specialist position at Revity Credit Union?
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What is a credit union? Credit unions are not-for-profit organizations that exist to serve their members. Like banks, credit unions accept deposits, make loans and provide a wide array of other financial services. But as member-owned and cooperative institutions, any profits made by credit unions are returned back to members in the form of reduced fees, higher savings rates and lower loan rates.
At Revity Credit Union, we live by the credit union philosophy of “people helping people" and believe that you, as an employee of the credit union, have the power to change lives. We will give you the knowledge and skills you need to help our members make wise financial decisions. All you need is a willingness to learn and a desire to help others.
As a full time employee of the credit union, you are eligible for medical insurance; 100% credit union paid dental and vision insurance; long term and short term disability insurance at no cost to you; free life insurance and accidental death and dismemberment insurance; and a generous match on the 401(k) plan.
Role:
Our Member Solutions Specialists are responsible for helping our members find short term and long term solutions to their debt problems. The primary role is to recover past due payments on auto loans, credit cards, signatures loans, lines of credit and negative savings accounts; However, unlike other institutions, we give you the ability to negotiate and work out alternative solutions. More important than short term results is developing a long term partnership with our members and setting them up for future success.
Major Duties and Responsibilities:
Contacts delinquent accounts and takes appropriate measures to recover Credit Union assets. Handles inbound and outbound telephone calls with members needing assistance with delinquent obligations, reviewing data for workout solutions, skip tracing and making repossession and charge off recommendations. |
Assist Member Solutions management team with repossessions, total loss claims, garnishments, citations and levies, deceased accounts and member concerns. |
Identifies areas where existing Credit Union programs can be improved and/or enhanced. |
Performs other duties as identified from time to time. |
Bank Secrecy Act:
Remains cognizant of and adheres to GCS Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Ac
Knowledge and Skills:
One to two years of similar or related experience |
| Experienced in Microsoft Word, Excel and Outlook |
Salary : $23 - $28