Founding Customer Success Manager

About Revic

Great sellers are the lifeblood of every business. They build relationships, understand needs, and close deals that drive growth. But too often, they're buried under administrative work, disconnected tools, and processes that pull them away from what they do best—selling.

We believe salespeople deserve better. They deserve technology that works for them, not against them.

Revic is an AI-native sales acceleration engine built to uplift sales professionals. We handle the complexity—analyzing data, identifying opportunities, triggering the right workflows—so reps can focus on the human side of sales. The conversations. The relationships. The moments that matter.

Our platform learns what's working, defines who to sell to, and gives reps the context they need to move with confidence and precision. It removes the friction that slows them down and amplifies their natural strengths.

Sales will always be human. Revic exists to make sure it stays that way—by letting AI handle everything else.

Why This Role Exists

Revenue teams spend 70% of their time on meta-work instead of selling. We’re fixing that with AI agents built on a collective memory — connecting messy, real-world data into context that drives autonomous action.

As our Founding Customer Success Manager, you’ll be the human bridge between our product and our customers’ outcomes. You’ll own post-sales relationships end-to-end: guiding onboarding, ensuring product adoption, driving measurable ROI, and turning every customer into a long-term champion.

This role sits at the heart of Revic’s growth. You’ll shape our customer journey, define our success playbooks, and partner directly with leadership, engineering, and GTM to make every Revic deployment a success story.

Your Mission

• Own the customer relationship. From onboarding to renewal, you’re the trusted partner helping customers realize the full potential of Revic.
• Drive adoption and outcomes. Understand each customer’s workflow, build tailored success plans, and measure the business impact of Revic’s AI.
• Be the voice of the customer. Capture insights from every interaction and feed them back into Product, Engineering, and GTM to continuously improve the platform.
• Champion engagement. Create and manage regular touchpoints — business reviews, training sessions, feedback loops — to build trust and advocacy.
• Elevate the experience. Monitor customer health, track NPS, and proactively prevent churn before it happens.
• Drive expansion. Spot growth opportunities and partner with GTM to expand adoption across teams and new use cases.
• Build the foundation. Design repeatable playbooks, metrics, and best practices that will scale with Revic’s customer base.
  
  

You Belong Here If...

• You’re customer-obsessed. You love partnering directly with customers & users — listening deeply, iterating fast, and delivering real impact.
• You live at the intersection of AI and systems. You’ve worked with (or are deeply curious about) AI agents, LLMs, or intelligent automation — and you know that real magic happens in production, not just prototypes.
• You’re technically fluent. Strong SQL, solid Python, and a comfort with getting hands-on in the data.
• You’re autonomous and scrappy. You don’t wait for permission — you spot problems, fix them, and improve what’s around you.
• You learn faster than most. New tools, systems, or business domains don’t intimidate you — they energize you.
• You bridge worlds. You communicate clearly with both technical and business audiences, keeping projects aligned and moving.
• You thrive in ambiguity. Fast-moving, high-velocity environments bring out your best judgment and calm under pressure.
• You balance urgency with craftsmanship. You know when to move fast — and when excellence really matters.
• You care about impact. You’re motivated by seeing your work change customer outcomes in the real world.
• You turn chaos into order. You’ve wrangled messy, real-world data (CRM, email, or public sources) into structured, useful systems.
• You’ve been in the trenches. You have 4–7 years of customer success experience, driving onboarding, adoption, and renewals, turning early users into champions and chaos into the repeatable systems
  
  

Thriving at Revic

This IS for you if...

• You want to look back in 5 years and say, “Damn — I helped build that”
• You’re comfortable with ambiguity and can juggle multiple priorities
• You can translate between engineers and executives with equal fluency.
• You’re excited about shaping a product and a company from the ground up.
• Comfortable wearing multiple hats in a fast paced environment and be our customers favourite person and our engineers BFF
  
  

Logistics & offer

💰 Competitive base meaningful equity (we're not another 0.001% shop)

🏥 Premium health, dental, vision - we take care of our people

📍 Hybrid flexibility - 3 days together, 2 wherever

🏝️ Offsite - We trade slack for sunshine, every quarter we meet in-person

🚀 The Intangibles:

• Learn faster than any course could ever teach you — from real data, real users, real stakes.
• See your work shape how billion-dollar revenue teams operate.
• Build across boundaries: part engineer, part product thinker, part problem solver, part customer advocate.
• Grow at startup speed — the kind of trajectory you can’t find in big-company comfort zones.
• Shape Revic’s customer success motion from day zero — and watch it scale with the company.